Vacancy at Reliance Cyber
Cyber Services Director
Salary
£ competitive
London (circa. 3 days per week)
Vacancy listed
09/07/2026
Application deadline
20/07/2026
Details
At Reliance Cyber, we help organisations prepare for, prevent, detect and respond to cyber threats. We are a privately owned, UK-based cybersecurity operations specialist with a reputation for exceptional technical capability, outstanding customer care and long-term partnerships. Backed by Google and our owners, we continue to grow year-on-year while maintaining an exceptional customer retention record.
We are now looking for a Cyber Services Director to join our Leadership Team and take overall responsibility for the delivery, quality and growth of our cyber services function.
This is a high-impact leadership role overseeing Managed and Professional Services, Customer Success, Project Management and Internal IT. You will own approximately £12m of services revenue, and be accountable for customer retention, service quality, profitability and operational excellence.
What you'll do
- Lead and inspire a multi-disciplinary cyber services organisation.
- Build trusted relationships with customer CISOs, IT Directors and senior stakeholders.
- Own customer retention, service quality, margin performance and revenue delivery.
- Act as the senior escalation point for complex delivery, technical and customer issues.
- Partner with Technology and Commercial teams to ensure services remain innovative, scalable and aligned to customer needs.
- Contribute as a key member of the Leadership Team, helping shape the future direction of the business.
What we're looking for
You will be an experienced senior leader from a cybersecurity services environment, with a strong background in Managed Services, MDR, SOC, DFIR and/or Professional Services delivery. You'll combine technical credibility with commercial awareness and have a proven ability to lead through others, developing high-performing teams that consistently deliver exceptional customer outcomes.
We're particularly interested in individuals who:
- Have led large, multi-disciplinary service delivery teams.
- Have accountability for revenue, retention and service performance.
- Build lasting customer relationships and handle escalations with confidence.
- Balance strategic thinking with operational execution.
- Demonstrate strong leadership, collaboration and accountability.
If you're looking for an opportunity to join a growing, high-performing business where you can make a genuine impact on customers, people and long-term success, we'd love to hear from you.
Please apply by submitting your CV and covering letter to the link below.