Job Title:   Customer Success Manager

Location:   Nottingham City Centre – Flexible working is available

Contract type:   Full time, permanent 

Hours per week:   37.5 with flexible hours 

Reports to:   Head of Current Business

Salary:   £38,000 – £40,000

 

We are looking for a candidate to join the Current Business team at RDC in the role of Customer Success Manager (CSM). Working alongside the Head of Current Business (HCB), this role has responsibility for revenue and customer retention across the RDC range of products and services, with an initial focus on RDC’s Apex platform. 

 

The successful candidate will be tasked with creating and implementing a strategy to deliver customer success across RDC’s user base. The ability to engage with product users across RDCs global portfolio and convey how our products add value to their day to day processes is absolutely essential to the role.

Application process and deadline

Applications, consisting of a cover letter outlining your reasons for your interest in the post and a CV (max 2 pages) outlining your relevant skills and experience, are to be submitted in PDF Format via the link below no later than Friday 28th February 2025

 

·         Assisting in delivering the Current Business revenue budget

·         Increasing the client retention rates

·         Generating growth in product usage

·         Effectively engaging with accounts across a variety of touchpoints / mediums

  

 

·         Creating and maintaining client relationships

·         Notifying clients of product enhancements

·         Promoting the main use cases of RDC products

·         New account onboarding

·         Monitoring and reporting product usage patterns

·         Identifying cross-sell and up-sell opportunities to communicate to the New Business team

·         Collating customer product feedback and communicating  to the relevant stakeholders

·         Maintaining accurate records in company CRM system

Other Responsibilities

 

·         Adhere to all policies and practices contained within the company manual

·         Adhere to the company’s equal opportunities policy in all activities.

·         Undertake such duties as may be reasonably expected

·         Treat all RDC and client data as highly confidential

·         Treat colleagues with respect

Essential

 

·         A strong background in the air transport industry

·         3-5 years’ experience of account management

·         A proven record of customer retention

·         Ability to develop relationships at user, manager and decision-maker level in organisations

·         Excellent verbal communication skills with a track record in B2B environment

·         Proficient with MS Office and video meeting tools such as Zoom, Teams and Google Meets

·         Strong copywriting skills

Even better if

 

·         Experience in aviation route development

·         Familiarity with RDC products and services

·         Experience in B2B SaaS sales 

·         Ability and desire to travel

·         Additional language skills

·         Familiarity with Salesforce