Customer Service Representative
Salary £ £20,000 to 24,000
Warrington
Vacancy listed 27/09/2023
Application deadline 27/10/2023
Details
We are coming to Warrington – Join our Team – Customer Service Representative  

Due to the expansion of Bell Lamb & Joynson Solicitors an exciting opportunity has arisen to join our rapidly growing team at our brand-new office in Warrington, Cheshire as a Customer Service Representative.  We are looking to recruit with and estimated start date November/December 2023.

Job Summary

As a Customer Service Representative, you will be the face of our award-winning team at our new Warrington office.  You will be at the forefront of our client experience, delivering exceptional service daily supporting our clients and our wider team.   

Why us? 

  • Established in 1821, Bell Lamb & Joynson Solicitors is an multi award winning law firm, with offices across Merseyside and North Cheshire.  
  • A forward-thinking firm which has invested heavily in both IT (Information Technology) and people with clear opportunities for advancement, progression, and training within the firm.  
  • We are market-leading in terms of the technology we deploy.  
  • We are the number 1 rated firm locally on Review Solicitors for the services we provide and are highly rated nationally. 
  • We are one of the fastest growing high street solicitors in the region and we are passionate about delivering modern and customer centric legal services.   
  • We love to support and get involved in the local communities that we serve. 

Work hours / environment

Monday-Friday 9am – 5pm - Office based in the Town centre, the heart of Warrington.  

Responsibilities and Duties

  • Be the first point of contact for our clients in person and on the telephone. 
  • Ensure that clients feel supported and valued delivering award winning client liaison.  
  • The ability to handle inbound phone calls  
  • Deliver great customer service 
  • Provide support to the wider administration team as required. 
    Qualifications and Skills  
  • Excellent Communication skills in person and on the phone.  
  • Experience in customer facing roles would be desirable but full training will be given.   
  • Ability to prioritise tasks  
  • Good telephone manner 
  • Excellent organisation skills 
  • An effective team player  
  • Exceptional IT skills using Microsoft Office and other software as a service cloud applications. We work in a paperless environment and use online applications to support our clients.  
  • To be professional and have discretion.   
Benefits

Supportive and friendly culture. For our 200-year anniversary, we are putting our people and culture front and centre.

The firm is award-winning and highly regarded.

We pay competitive salaries and believe strongly in a sustainable work-life balance - remembering that even though we are dealing with serious matters and individuals in difficult circumstances, it is important to have fun with our colleagues.

Staff Rewards and recognition – offering discounts on leisure, shopping, and free services such as well-being, confidential counselling, and support.

Individual and Team performance incentives.

Discounted legal services for colleagues, friends, and family.

Death in Service Benefit.

Pension Plan.

20 days holiday + Bank Holidays.

Salary Bracket £20,000 to £24,000 per annum.

This vacancy has now been closed