Job Title: Aftersales Contact Advisor
Location: Hedge End
Salary: £31,480 OTE
We are now seeking talented Aftersales Contact Advisor to join our successful Aftersales Contact team in Hedge End. The main objective of the role is to Maintain a friendly and efficient customer interface for service work
Key Objectives of the role:
- Responsibility for inbound service and maintenance booking
- Making outbound calls to existing customers
- Producing service plan quotations
- Increasing customers retention
Essential Skills/Experience
• Experience of working in a similar role
• Excellent customer service skills
• Excellent customer satisfaction skills
• Confident communication skills
• Compliance (experience of working within a regulatory/process orientated environment)
• Organisation skills and being able to manage multiple customer appointments.
• Strong administration skills including: diary management, time management and record keeping.
• Ability to show initiative and actively follow up and maximise every sales opportunity.
What can we offer you?
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers
• Fantastic team environment
• Competitive rates of pay
• Uncapped earning potentials
• Career development and progression opportunities
• Family run business where you will be a valued employee
Professional Demonstrate expert knowledge and skills
Excellence Be outstanding in all that we do
Trustworthy Be open, honest, decent and fair
Everyone working together for the benefit of our business
Respectful Treat others in the way that you expect to be treated