Credit Controller - Hybrid Working
Salary £ 26,250
London
Vacancy listed 05/10/2023
Application deadline 31/12/2023
Details
Purpose of the Role
The Credit Controller will work as part of the credit control team that is responsible for supporting the effective day-to-day running of the credit control department. The credit control department has responsibility for ensuring that the company’s debtors are collected in a timely manner, and non-payment risks are identified and resolved quickly.   This role contributes to the effectiveness of managing Metro’s cash resources and as such is crucial in supporting the business as a whole. 

Specific Responsibilities & Accountabilities
  • To contribute to the timely management of cash collection, in line with agreed targets and requirements of the company.
  • To ensure that high quality relationships are built with customers, mainly through extensive telephone based contact but occasionally with face to face meetings
  • To ensure customer correspondences relating to refunds and sales information are processed accurately and in a timely manner.
  • To maintain the credit control processes, including all escalations, to maximise cash collection.  The Credit Controller will be responsible for a portfolio of key customer accounts together with essential tasks regarding non-key accounts for smaller value customers.  The process will include the allocation of cash to invoices, offsetting of credits and effective communications with the customers.  
  • To ensure Metro’s Finance procedures and guidelines are followed.
  • Raise awareness of areas requiring improvement as necessary, continually improving the department's working practices to maximize both efficiency and effectiveness.
  • To provide Metro’s managers information relevant to their understanding of credit control issues through different means, including forecasting and review of financial information relevant to their departments and the company
  • To support and deputise where appropriate for the credit control manager.
 
Corporate Responsibilities
Credit control function
  • To produce accurate reports as required by reporting timescales, that substantiate figures for income, debtors and collections against budgets.
  • Ensure understanding of appropriate policies and procedures for credit control are implemented.
  • To ensure that all balances and standing data in the sales ledger are maintained accurately and in a timely fashion.
  • Ensure that appropriate targets are understood and agreed with performance monitored against target for debtor balances.
  • To maintain accurate balances by recognising credit notes and re-issues where appropriate and necessary, ensuring that relevant information is recorded on the company database
  • Ensure that monthly statements and reminder letters are sent out within a timely manner. 
  • Ensure that debts are monitored and chased in such a way as to minimise the risk of non-collection. 
  • Resolving and escalating where necessary old outstanding balance queries.
  • Manage exceptions to standard terms and conditions.
  • Ensure all escalations are carried out in a timely manner, within the given timescales.
  • Liaise proactively with other company departments for credit control issues.
  • Meet, as required, representatives from Metro’s customers to build relationships and reduce the risk of non-collection.
  • Understand and implement policies and procedures for effective credit control.
 
Team planning, review and task management
 
  • Fully participate within credit control to gain appropriate business awareness and the understanding required for role.
  • Ensure planning and review of workload takes place to monitor and manage workloads and goals.
  • Posting and allocation of remittances within the accounting system.
  • To work as a team, and support each other, during times necessary

Responsibilities to other Departments
 
  • Understand the needs of other Metro departments and respond to these as appropriate. 
  • To be aware of the overall objectives of the company and its department and to initiate dialogue to assist the credit control department's areas of concern

Qualifications 
Essential 
  •  A Level or Equivalent
  • Minimum one year of Credit Control Experience 
  • Experience of MS Word
  • Intermediate Level Excel 
  • Pro-active and responsible approach to problem solving 
  • Excellent communication skills 

Desirable
  • Degree or Equivalent
  • Experience of IFS ERP System
  • Experience of Salesforce System
  • Experience with Databases
  • Good presentation skills 

Benefits

Hybrid Working
Annual Leave 25 days increasing annually till 30 days
Work From Home Allowance
Travel Expenses
Employee Assistance Program
Life Assurance - 3 x salary

This vacancy has now been closed