DEPARTMENT/LOCATION – Royal United Hospitals NHS Foundation Trust
REPORTING TO: Age UK Banes Senior leads
Hours – 25 hours a week Monday to Friday 9.30am – 2.30pm
 JOB PURPOSE
Age UK Bath | North East Somerset is a charity that supports people to age well. Our aim is to empower older people to live confidently, be heard, be celebrated, and have access to the right support for happy, healthy, and fulfilled lives. We work in partnership with older people and other like-minded organisations to influence change in our community, promoting a more inclusive, non-discriminatory culture that enables everyone to age positively. We offer a range of inclusive, high-quality services and enriching opportunities that meet genuine needs and demand in the community. Our focus is on putting older people at the centre of everything we do, challenging age discrimination and shaping the local community.  We work in partnership with others to influence decision-making and change public attitudes towards ageing. We also provide accurate information and practical support to improve wellbeing, delivering supportive services that promote health, happiness, connection, and fulfilment among older people. Age UK Bath | North East Somerset is looking for Community Connectors who will be responsible for engaging with people, their families and staff members to identify their wellbeing needs and connect them with relevant support services within the Community Wellbeing Hub network. In addition, the role will be responsible for the distribution of HELP packs to enable people to return home after a hospital stay with 3 days’ worth of food and supplies. You will visit patients on the wards and triage referrals for commissioned hospital discharge services including Age UK’s home from hospital service. The Community Connectors will oversee and support a small group of volunteer Connectors based in the Atrium
KEY RESPONSIBILITIES ·   
.   Actively engage with people, their families, and staff members to identify their wellbeing needs and connect them with relevant support services within the Community Wellbeing Hub network.
·       Collaborate with healthcare professionals, community services and other agencies to develop and deliver appropriate interventions to support patients' wellbeing.
·       Attend team meetings to provide updates on the progress of the Community Wellbeing Hub @ The Hospital initiative.
·       Work with Age UK Banes Senior Leads to ensure that the initiative is running effectively and efficiently, identifying opportunities for improvement.
·       Support the implementation of the Ward Checklist, maintaining engagement with ward staff and other discharge commissioned services.
·       Collect and record data relating to the initiative, ensuring that all information is stored securely and confidentially.
·       Develop and maintain strong relationships with relevant stakeholders, including community groups, healthcare professionals and other agencies.
·       Manage the distribution of HELP packs to enable people to return home after a hospital stay with 3 days’ worth of food and supplies.
·       Oversee and support a small group of Volunteer Connectors, providing training and guidance to ensure that they can effectively support patients and their families.
·       Keep up to date with best practice and national policy developments, particularly in relation to Social Prescribing.
·       Any other function suitable for the role.
RELEVANT FUNCTIONAL/TECHNICAL SKILLS OR INDUSTRY EXPERIENCE
Essential  
 ·       Driving license and access to a car
·       Competence and confidence in supporting groups
 ·       Reliable and self-motivated with the ability to work on own initiative
 ·       Role model qualities, mirroring our internal values
·       Excellent computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint and CRM systems
 ·       Ability to hold a high level of verbal and written communication skills and adaptability with different work groups
·       Capability to follow set protocols and guidelines and maintain boundaries, including compliance and legislation requirements
 ·       Exceptional interpersonal and skills
 ·       Extremely organised and responsive to the needs of the charity
 ·       Multi-tasking skills
 ·       To articulate changes the business may need to make using Influencing skills
 ·       Ability to work with a diverse workforce
 ·       Uphold the strictest level of confidentiality
·       Experience of working in a similar role, supporting individuals with complex needs
. ·       Excellent interpersonal skills, with the ability to engage with a wide range of people, including vulnerable individuals
. ·       Strong organisational skills, with the ability to manage competing priorities and work effectively under pressure.
 ·       Understanding of the issues and challenges facing the NHS and the wider health and social care system.
·       Knowledge of community services and resources that support health and wellbeing.
 ·       Ability to work effectively in a team, as well as independently.
·       Strong communication skills, with the ability to present information clearly and concisely.
 Desirable  
 ·       Experience working with the charity sector and with older people
 ·       Knowledge and experience of Social Prescribing. 
·       Experience of managing and supporting volunteers
 ·       An understanding of health and safety regulations and procedures. 
·       Knowledge of safeguarding and confidentiality policies and procedures.