Communications Lead
Salary £ £34,814 paid pro rata at 22 hours per week
Corporate Servicves - Kingston
Vacancy listed 13/06/2025
Application deadline 18/07/2025
Details
The following will constitute the principle values allied to this role:

  • Building partnership through training, insight and support across the charity’s functions in respect of its promotion, marketing and communications.
  • Work with the charity’s leadership to build professional communications and social media outputs to widen our market position and business sustainability.
  • Developing resources, templates and content that will empower our staff to work more independently to shape the public narrative of their work and its impact
  • A commitment to communicating and marketing a public narrative that show cases the charity’s work in empowering the people who use its services to live independent and validated lives.

Main Responsibilities of the Job
 
  • Generate (or work with our managers to generate) engaging and accessible content for the charity across a range of digital and social media platforms.
  • Lead on the collection and development of stories, as well as other content showcasing the quality of our work and its impact for those using our services.
  • Work with colleagues to plan and coordinate communications around key milestones, launches, campaigns and events.
  • Coordinate general communications and engagement planning with corporate and operational managers.
  • Support the development and implementation of a communications and influencing plan as part of the charity’ corporate planning and strategic review process.
  • Work closely with the charity’s corporate leadership to align messaging and communications activity across the business to Create compelling stories about what the charity does and the difference it makes in the lives of people who benefit from its services.
 
Analysis and data interpretation
 
  • Provide overview and reporting on performance analytics related to the charity’s digital and social media outputs. Particularly against any benchmarks set at the commencement of any given financial year.
  • Identify opportunities and development priorities for targeted and/or generic media output against any valuation of our performance metrics as reported above.
  • Provide access and guidance on analytics and data metrics for departmental managers and leads to help shape future messaging and content generation.

 Development Support 
  
  • To work closely with the charity’s leadership, its managers and operational leads in shaping our communications messaging and output.
  • To design training and support to grow internal capacity across the charity in how to get the best out of our communications and social media tools.
  • Monitor departmental social media and communications output and help shape their approaches to messaging what their services do and to whom.
  • Develop plans, campaigns and promotional activity based on an understanding of the charity’s values, it target audiences and its strategic priorities for growth and sustainability.
 
Behaviours and Values
    
  • To provide meaningful support to the organisations outward facing and public activity, promoting both its person-centred and strengths-based approach to its work.
  • Maximise their role to facilitate the inclusion of people using our services in shaping a public narrative of their lives and the positive contribution they make to the communities in which they live.
 
Communication
 
  • To model professional and effective communication skills professionally with all internal and external partnerships, representing the charity and its corporate position at meetings and events when necessary.
  • To demonstrate flexibility in communication style as appropriate for different audiences, including the people we support, their families, internal colleagues, and colleagues from our Health & social care partners. Showing an awareness of people’s communication needs and adjustments that may need to be made.
  • To demonstrate and model a consistent professional approach in communication via the multiple tools related to their post.
  • To be a great listener including demonstrating a proactive approach to supporting a range of stakeholder in expressing their wishes and views.
 
Additional responsibilities
 
  • To prepare and present reports and presentations and other written materials as required.
  • To demonstrate continued commitment to own personal development and learning
  • To maintain confidentiality and to ensure that access and sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.
  • To work in accordance and support the implementation of Balance policies, procedures, values and commitment to equality and inclusion.
  • Any other duties commensurate with the grade of the post, as may be required from time to time.


Benefits

3% employers pension contribution
A commitment to training and continual professional development
Access to annual season ticket loan
Flexible working
Access to Blue Light Discount Card and other discount schemes
Cycle to work scheme
Free employee assistance programme
A day off for your birthday

Notes

Please apply by sending an up to date CV and supporting statement addressing the key points set out in the person specification.

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