Cafe Team Member
Salary £ 12.21 ph
Queenswood Country Park
Vacancy listed 2025-07-02
Application deadline 2025-07-11
Details
We are looking for an enthusiastic person to join our café team at Queenswood Country Park and Arboretum.

At Queenswood café we pride ourselves on a friendly and welcoming atmosphere, excellent customer service, and good, wholesome food made with locally sourced ingredients. As well as regular breakfast and lunch service we cater events such as corporate lunches and seasonal events, so there’s plenty of variety. 

As well as getting to work in the beautiful Queenswood Country Park, we offer discounts on food and free hot drinks on shift, free staff parking, and the opportunity to contribute to a conservation charity protecting Herefordshire wildlife for everyone. 

At Herefordshire Wildlife Trust we are committed to creating an organisation that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature! 

Main Job Purpose: 

This post is part of our catering operation at Queenswood Arboretum & Country Park. We will deliver the highest of standards to help ensure that visitors to the Reserve have a fantastic experience.    

  • Support the day-to-day operations, providing excellent customer service. Preparing food and beverages, maintain cleanliness and assist as needed. 

Term:  Perm/Full-time 37 hrs  per week

Reports to:  Cafe Manager/Cafe Team leader 
Location: Queenswood Country Park 
Management Responsibility:  None 
Liaison with:  Cafe Team and the general public 

Key Responsibilities: 
  • Greet customers in friendly and welcoming manner 
  • Take orders efficiently and accurately and manage transactions payments.  
  • Preparing and serving drinks, cakes, and snacks.  
  • Running food and clearing tables. 
  • Serving ice cream from our takeaway hatch or from our Kelsmor barrow. 
  • Help the kitchen with prep as required, as well as jumping in during busy services to make and plate meals.  
  • Perform daily housekeeping tasks and weekly deep cleaning; maintaining the best hygiene standards possible.  
  • Assist in stocking shelves, fridges and display areas with food and beverages 
  • Work as part of a team alongside staff and volunteers as required. 
 

Other duties 
  • Undertake Health and Safety duties commensurate with the post and as detailed in the Trust's Health and Safety policy;  
  • Comply with all other organisational policies and relevant legislation e.g. Equal Opportunities – it being the responsibility of the post holder to make themselves aware of such items  
  • Take advantage of formal and informal opportunities for personal and professional development, participate in appropriate training activities in consultation with your line manager  
  • Cascade relevant skills and knowledge to relevant staff and volunteers  
  • Act as an ambassador for Herefordshire Wildlife Trust, constructing and maintaining positive relationships with volunteers, visitors and other organisations  
  • Actively encourage those you with whom you come into professional contact to become members of HWT (all staff are regarded as membership recruiters)  
  • Undertake any other work that might be deemed necessary by HWT commensurate with the level of responsibility of this post. Work with the broader HWT team on any other activities that match your skills and abilities as agreed with your line-manager  


Person specification 

Qualifications and Experience 
Prior experience in a cafe or similar hospitality environment is a plus but not required 

Essential skills 
Strong Customer service skills  
Good verbal communication skills and ability to work in a team 
Ability to handle multiple tasks in a fast-paced environment 

Desirable 
Food Safety Level 1 certification 
Experience with a POS system for sale transactions 
Familiar with the Nature Reserves at Queenswood

Other Essential  
Willingness to work flexible hours including weekends and bank holidays, occasionally work later shifts for events and weddings. 

Physically fit to work standing for extended period, handling food and beverage preparation 

Personal Attributes 
Friendly approachable demeanour 

Benefits

• 25 days holiday plus bank hols p.a. (pro rata with incremental increase with length of service up to 30 days)
• 5 % Employer pension contributions
• Health cash plan
• Enhanced Sick Pay
• Free parking (Queenswood Site)
• HWT and PPE work wear as relevant
• Training & development opportunities

Notes

This is a full time permanent role, 37 hours per week.
Further details with full job description and an application form are available to download below.

To apply:
> please download the Job Description, Application Form and Diversity Monitoring Form
> complete and save both forms on your device
> upload these forms when you make your full application here by clicking on the Apply button below.

We hope that you will tell us in your supporting statement, how your skills and experience relate to the Job Spec. and make you a suitable candidate for this role.

PLEASE NOTE: I'm sorry but we do NOT accept CVs as a form of application - only applications received on our application form below will be considered.

The closing date for applications is 11th July 2025

We look forward to hearing from you!

Attached documents
Title File
Job Description JD_Cafe_Team_member_Full_time.pdf
HWT Equal Opportunities and Diversity Policy HWT_EQUAL_OPPORTUNITIES_AND_DIVERSITY_POLICY.pdf
Application form 04_HWT_new_application_form.doc
New Diversity Monitoring form 05_New_Diversity_Monitoring_Form.xlsx
Recruitment of ex offenders policy statement Recruitment_of_ex_offenders_policy_statement.pdf
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