Cafe Supervisor - Part Time
South Ridge Cafe, Clip 'n Climb Crawley
Vacancy listed 09/03/2025
Application deadline 09/04/2025
Details
About us

Clip ’n Climb Crawley is the largest of its kind in the UK, offering a unique and exhilarating experience for individuals of all ages and abilities. Our state-of-the-art facility combines fun and fitness, making it a popular destination for families, schools, and corporate events. With a vast climbing arena, multi-level soft play, on site café and various party rooms, we have something for everyone and are committed to delivering exceptional customer service and an unforgettable experience for thousands of visitors every month.

Role Introduction

We are looking for a dynamic and fast thinking Cafe Supervisor to join our team. The ideal candidate will have a passion customer service, with a strong understanding of managing a team in a fast paced food and beverage setting.

This role involves supporting us with the growth of our South Ridge Cafe and the full F&B offering within the centre, managing a large team of Barista's, Chef's, Party Hosts and Cafe Assistants. You must be a team player and willing to get involved in all tasks, whilst supporting your team and providing a positive working environment and upholding our brand standards throughout.

Main Responsibilities

  • Manage the day-to-day running of our South Ridge Cafe
  • Carrying out daily, weekly and monthly checks within the café
  • Ensuring the safe running of the café in accordance with risk assessments, operating procedures and local authority guidance/laws
  • Maintain high cleaning standards throughout the café front of house and kitchen/storage areas
  • Working in conjunction with the management team to review and improve policies, procedures and systems.
  • Team leadership, providing ongoing management, coaching and development and monitoring team and individual performance
  • Ensure successful implementation of, and adherence to all Centre policies and procedures
  • Assist with scheduling and rota management of the café team.
  • Help to increase sales by upselling products where possible
  • Fulfill key holder duties
  • Complete opening and closing procedures as required
  • Handle and prepare our full range of food and drink items from our menu
  • Accept deliveries and ensure discrepancies are escalated to the Duty Manager in a timely manner
  • Liaise with the management team to ensure all parties and group bookings are catered for promptly and correctly
  • Ensure that the allergen guidance is kept updated on a regular basis and that all team are made aware of any changes

Role Requirements

  • Demonstrable experience of team management
  • Calm approach when working under pressure
  • Ability to lead and motivate a team
  • Able to demonstrate initiative and work unsupervised
  • Open friendly manner with an ability to interact with a diversity of people
  • Accuracy and attention to detail
  • Willingness to be flexible and take on other duties in the centre
  • Strong knowledge and experience of operations
  • Excellent customer service skills
  • Proficient in MS office suite ie. Word, Excel, Outlook and PowerPoint
  • Excellent written and spoken (face to face and phone) communication skills
  • Excellent numeracy skills.
  • Able to manage a varied workload, balancing scheduled tasks with requests for assistance from the team, which may have short deadlines
  • Able to be flexible with the needs of the business
  • Must be able to work weekends and school/public holidays
  • Experience in implementing health and safety procedures
  • Experience in food handling and preparation
  • Experience of creating barista style drinks
  • At least 2 years experience within a fast paced café/restaurant environment.
  • First Aid at Work Certificate (desirable)
  • Level 2 or 3 Food Hygiene Certificate (desirable - qualification can be obtained within the company)

What We Offer

  • Competitive salary with opportunities to develop within a rapidly growing business.
  • Employee Assistance Program, with wellbeing and mental health support available 24/7, 365 days a year for you and your immediate family.
  • Employee Perks Portal, access to exclusive discounts with well known brands such as Dominos, HelloFresh, Benefit Cosmetics, JD Sports and so much more! PLUS great discounts on holidays with TUI and Jet2holidays.
  • Exclusive team discount on all items purchased from our South Ridge Cafe and FREE climbing for you and a plus one.
  • Regular incentives and the chance to win prizes as part of our monthly employee appreciation initiative.

Job Type: Part time, initial Fixed Term Contract until Feb 2026

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