Box Office Assistant
Salary £ 12.82 Per Hour
COVENTRY
Vacancy listed 02/07/2025
Application deadline 22/08/2025
Details
Job Title: Box Office Assistant

Location: Coventry

Department: Box Office

Contract: Permanent | Part-Time (20 hours per week)

Rate of Pay: £12.82 per hour

Do you want to create meaningful connections between theatre and community?

The Belgrade Theatre is seeking a friendly, motivated Box Office Assistant to join our Front of House and Audiences Team. As one of the first points of contact for our visitors, you’ll play a vital role in shaping excellent customer experiences, supporting ticket sales, memberships and donations while maintaining the highest standards of customer care.

This role is perfect for someone passionate about live events and arts access, who thrives in a fast-paced, customer-focused environment.

Please note: Applicants should live within commuting distance of Coventry.

About the Role

As a Box Office Assistant, you’ll work as part of a rota-based team handling in-person and phone ticket sales via Spektrix, our box office system. You’ll provide accurate information about events, encourage deeper engagement through upselling memberships and donations, and ensure every customer leaves with a positive impression of the Belgrade.

You’ll also support the administration of group bookings, customer queries, and access requirements—contributing to the Belgrade’s reputation for outstanding service and accessibility.

This is a part-time, permanent role primarily working daytime shifts Monday to Saturday, with occasional evenings and Sundays as required.

Key Responsibilities

  • Sell tickets using the Spektrix system for a wide range of shows and events
  • Provide up-to-date and accurate event information to the public
  • Deliver excellent service both face-to-face and over the phone, ensuring prompt, friendly assistance
  • Proactively upsell subscriptions, memberships, and donation opportunities
  • Stay informed on all events, offers, and access provisions at the Theatre
  • Ensure all ticket transactions follow the Theatre’s policies and procedures
  • Assist with booking administration including reservations, waiting lists and group enquiries
  • Handle mailbox queries related to Box Office and respond in a timely manner
  • Maintain and update customer records accurately in accordance with data protection regulations
  • Support patrons with access requirements, including sign-ups to our Access Register
  • Uphold high standards of front-of-house presentation and hospitality
  • Collaborate with colleagues across Box Office, Communications and Front of House to deliver a joined-up audience experience

 
Financial Duties

  • Accurately handle cash, debit/credit card and cheque transactions in line with Theatre policies
  • Carry out daily cashing-up procedures and reconcile takings
  • Follow all end-of-day financial reporting protocols and act as keyholder when needed

 
What We’re Looking for in You

You’ll be a warm, approachable, and detail-oriented individual who thrives on delivering outstanding customer service. Whether you’re helping a first-time visitor find the perfect seat or guiding a long-time patron through our latest season of shows, you’ll take real pride in creating positive, memorable experiences for everyone who walks through our doors.

You’ll love working as part of a collaborative and supportive team, where every day brings something new. From managing busy Saturday matinees to assisting with group bookings for local schools and community groups, you’ll approach each task with enthusiasm, professionalism, and a can-do attitude.

You’ll be someone who embraces change and takes initiative—adapting quickly to new systems, campaigns, or customer needs with a smile. Most importantly, you’ll have a genuine passion for theatre and a strong belief in its power to bring people together. Whether you're welcoming audiences to a West End hit, a family pantomime, or a community-led performance, you’ll play a key role in making the Belgrade a vibrant and inclusive space for all.


Essential Skills & Experience

  • Experience in a public-facing customer service or sales environment
  • Experience working with computerised ticketing systems or CRMs (Spektrix training provided)
  • Computer literacy with proficiency in Microsoft Office (Word, Outlook, Excel)
  • Confident communicator with excellent written and verbal skills
  • High standard of personal presentation and professionalism
  • Flexible availability, including daytime, occasional evenings, and weekends
  • Enthusiastic team player, willing to embrace new systems and processes
  • Willingness to embody the Belgrade Brand Values: to be the people who know and care

 Desirable Skills

  • Experience working in a theatre, arts or cultural venue
  • Previous experience using Spektrix or a similar box office system
  • Knowledge of ticketing, access and inclusive audience development
  • Understanding of group booking processes and donor engagement

 
What We Offer

  • A welcoming and inclusive working environment
  • Training and development opportunities, including Spektrix system training
  • Auto-enrolment into our pension scheme (NEST)
  • Supportive team culture aligned with Belgrade’s Equity, Diversity and Inclusion commitments
  • Opportunities to work on exciting events and shows in one of Coventry’s key cultural institutions

 
Apply Now

Please send your CV and a short cover letter

In your cover letter, tell us:

  • Why you’re interested in working at the Belgrade Theatre?
  • How your experience and skills make you a great fit for this role?

If you are applying through the Disability Confident Scheme, please reference that in your cover letter or application, and also complete the disability confident survey via this link: Disability Confident Survey.

Our Commitment to Equality

The Belgrade Theatre is proud to be a Disability Confident Employer and is deeply committed to fostering an inclusive, welcoming, and supportive environment for everyone. We actively encourage applications from people of all backgrounds, identities, and experiences—including but not limited to individuals of all races, ethnicities, genders, sexual orientations, ages, faiths or beliefs, disabilities, and neurodiverse conditions.

We believe that a diverse workforce enriches our creative community and strengthens our connection to the audiences we serve. Our commitment to equality, diversity, and inclusion is at the heart of everything we do, and we strive to ensure that all employees and applicants feel valued, respected, and empowered to bring their full selves to work.

If you require any adjustments, accommodations, or assistance at any stage of the recruitment or application process, please do not hesitate to contact us at recruitment@belgrade.co.uk

with the subject line ‘Application Assistance’. We will work with you to provide the support you need to make your application journey as accessible and comfortable as possible.

At the Belgrade Theatre, we are dedicated to creating an environment where everyone has equal opportunity to thrive and contribute to telling powerful, diverse stories that reflect our vibrant community.

Let’s welcome, connect, and inspire together.

Apply now and become part of the Belgrade’s vibrant Box Office team.

 

Attached documents
Title File
Box Office Assistant Full Job Pack Box_Office_Assistant_Full_Job_Pack.pdf
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