The Assistant Manager acts as a key point of contact and lead for a portfolio of clients under the direction of a manager and will be expected to provide accurate, well-presented client deliverables across their portfolio as well as supporting the wider fund team.
Key Responsibilities:
• Act as the first point of contact for clients (in conjunction with the Senior Fund Administrators) and act as a sub-team leader.
• Supervise the day-to-day activities of Senior Fund Administrators, Fund Administrators and Trainee Fund Administrators.
• Review work produced by junior members of the fund administration team.
• Review, and approve, work produced by the fund administration team, including payments (in capacity as a 'B signatory').
• Primary responsibility for the monitoring, and maintenance of, client mailboxes - including responding to queries in a timely manner.
• Provide coaching, training and support to the fund administration team.
• Assisting managers with completion of key tasks and workload monitoring.
• Review external communications before circulation (as appropriate and necessary).
• Lead in all areas of day-to-day client work, including:
o fundraising/ investor onboarding,
o client and investor queries,
o investment purchases/disposals/consents/transfers,
o investor transfers,
o new entity set up (including GFSC applications, bank account opening, initial tax applications etc.),
o collation of due diligence documents (as required for ongoing reviews and fundraising), and
o ad-hoc project work as required.
Personal attributes:
• A pro-active self-starter with the ability to work independently and accurately under pressure, always considering ways to improve efficiencies within the business.
• Excellent communication, team-work and interpersonal skills to develop strong working relationships with colleagues, clients and other stakeholders.
• Strong computer literacy and problem-solving skills are essential.
• Practical experience in, or demonstratable knowledge of, the financial services industry.
Qualifications and expertise:
• Hold or be studying towards a recognised professional qualification such as CGI (ICSA), ACCA, ACA and/or a minimum of 5 years relevant experience in fund/fiduciary administration.
• Ability to understand and interpret fund documentation, GFSC regulations, including the Protection of Investors law and anti-money laundering regulations.