Overview

Can you envisage yourself working with South West’s leading managed service provider?

 

How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for.  

 

Join a team that is committed to revolutionising the way people work and communicate.  As a Apprentice Infrastructure Engineer, you will be the first point of contact for IT-related queries from our diverse client base.  As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support.  You’ll also oversee managing tickets, escalations and follow-ups.   

 

Responsibilities and tasks
· Structured Cabling such as CAT6, CAT6A, Fibre 
· Network Cabinet installation and management
· Installation of Networking equipment to customer premises
· Installation of CCTV equipment to customer premises 
· Working at Height

· Hardware and software repairs in a workshop facility

· Carry out network documentation and reporting

· Diagnose and resolving faults on IT equipment

· To record and update requests for support and maintenance with feedback to requestors regarding progress

· Attend relevant courses in respect of professional development of ICT knowledge

· Undertake small local projects and participate in larger projects under direction

· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information

· To undertake any other duties of a similar level and responsibility as may be required
 

Sound like the job for you?  You will need:  

· Competent in Microsoft Office applications

· Confident and professional telephone manner

· Good written and verbal communication skills

· Ability to understand, interpret and analyse data

· Ability to input data accurately and efficiently

· Confidence and ability to learn new IT systems quickly

· An interest in computers and computing

· Ability to absorb new ideas and concepts quickly

· An organised and methodical approach to work

· Ability to work well as part of a team as well as on their own

· A self-starter who is able to follow instructions and complete tasks

 

The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths

General interest in ICT

Knowledge of Microsoft Office products