This is an unmissable opportunity to become an integral part of our thriving Aftersales team at our flagship site in Hedge End! The main objective of the role is to support the workshop and to help maintain our sites excellent standards.

Established in 1981, we are family business with a stellar reputation for providing exceptional customer service. We take pride in offering a diverse range of quality vehicles and automotive services. Joining this dynamic team means stepping into a fantastic work environment where everyone strives for excellence.

Experience an abundance of support through regular PETER reviews, showcasing our commitment to each team member's success. The management team is dedicated to your success, fostering a workplace where you can flourish and contribute to the company’s continued growth. 

Seize this chance to be a vital member of our team that aims for excellence in everything they do!

·       Prioritise availability of vehicles into the workshop to enhance workshop productivity

·       Maintain excellent standards of cleanliness and care of all customer vehicles 

·       Help the site to achieve industry-leading standards of process efficiency

·       Relay all customer comments to the Service team/Manager

·       Drive safely and comply with site, manufacturer and industry guidelines at all times 

·       Adherence the company policy handbook   

 

·       VQM / Retailer audit against standards and guidelines

·       Customer satisfaction (CEM) 

·       Departmental costs

·       Departmental complaints log

·       Timeliness of vehicle collection and delivery 

 

·       Prioritise availability of vehicles into the workshop to enhance workshop productivity throughout the day. 

·       Verify that all cars are washed and vacuumed thoroughly before being returned to the customer

·       Ensure correct measures are taken to protect the interior of the vehicle

·       Take optimum care of all customer belongings in the vehicle

·       Ensure vehicles awaiting return to their owners are parked appropriately in the collection bays.  

 

·       If required, deliver and collect customer vehicles in an efficient and timely manner using the most direct route.

·       Drive customers safely to and from the Retailer if required

·       Maintain a good relationship with customers by meeting and exceeding their expectations

·       Check preferred method of payment with customer and collect payment as required

·       Handle dissatisfied customers calmly and bring any customer complaints to the attention of the Manager immediately 

 

 

·       Park repaired cars in the car park in preparation for collection or delivery

·       Note any damage on vehicles being collected and bring this to the attention of the customer and the Service Receptionist on return

·       Write clearly and legibly and document items accurately 

 

 

·       Ensure compliance with all health & safety and company policy and procedures

·       Drive in a safe and courteous manner at all times and report any accidents to Manager immediately

·       Ensure company vehicles are in a roadworthy condition, paying particular attention to tyres and fluid levels, and alert Manager when a scheduled service is required

·       Operate within the law at all times

·       Undertake all other tasks and responsibilities, including duties within the valeting team, as requested by Manager

·       Maintain a professional image at all times.

Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers

Your behavioural competencies means upholding out PETER values in every aspect of your role and fully embracing your PETER review process to ensure that these values are continually maintained to the Peter Cooper Motor Group’s required standards.

Professional - Demonstrate expert knowledge and skills

Excellence - Be outstanding in all that we do

Trustworthy - Be open, honest, decent and fair

Everyone - Working together for the benefit of our business 

Respectful - Treat others in the way that you expect to be          treated