Person Specification

• Proven experience in delivering excellent administrative support for a wide variety of teams/projects
• Excellent interpersonal skills, with the ability to work with both in-person and remote teams and colleagues.
• An understanding of the differences of working with paid staff and volunteers
• Proven ability to prioritise effectively, to multi-task and cope well under pressure.
• Proven ability to problem-solve and use initiative to identify solutions to effectively address issues or challenges.
• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of customer/client-facing services and to support with troubleshooting IT problems for others
• Proven ability to produce accurate and high-quality work to deadlines
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Ability to research, analyse, check and interpret information and provide information (either written or orally) in a clear and suitable way.
• Ability to use IT packages including Microsoft Word (Word, Excel, Powerpoint) or similar, planning or database packages and the ability to use email and maintain an electronic diary. Experience with Citizens Advice systems (Casebook, Advisernet, Adviceline) is useful but not essential.
• Commitment to reflective performance and continuing professional development
• Ability and willingness to travel and work across Cornwall.

• Previous experience of working with an advice-giving organisation
• Understanding of the voluntary and community sector and the challenges and opportunities facing the sector
• An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.