Administrator
Salary £ 19,924.82
Edinburgh
Vacancy listed 19/05/2023
Application deadline 30/06/2023
Details
Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

The Administrator role will provide administrative support to the Advice and Support Service who provide specialist advice, information and support to service users. The Administrator will also be responsible for providing effective support to staff across the organisation, including the Operations Team.

The Administrator will provide administrative support across a breadth of key functions, from the day-to-day running of the National Office to the administration of key HR tasks, securely handling information, supporting people using our Advice and Support Service to collate appropriate paperwork and responding to general enquiries.

The postholder will take responsibility for managing their own workload and ensure they follow guidance to help the team meet their outcomes in a timely and efficient way. The postholder will also be expected to make suggestions and provide ideas to help the team develop new and better systems and procedures. We are looking for an enthusiastic, committed person, with a ‘can-do’ approach to problem solving with a strong background in administration, or operations with appropriate skills and experience.

Key Responsibilities:
  • Provide administrative support to the Advice & Support Service including the processing of client enquiries, booking appointments and collating relevant paperwork for advisors, dealing with any emergencies and signposting to the appropriate supports.
  • Manage incoming calls and correspondence to the organisation in a supportive, professional and timely manner.
  • Provide general administrative support to the organisation including mail collection and posting, printing and photocopying, diary management, minute taking, document management and maintenance of office supplies. 
  • Support with the annual GDPR review and cleansing of data where appropriate and in line with the organisation’s policies and procedures.
  • Support the Office & Compliance Manager with any data processing for HR processes, including onboarding and offboarding of staff and volunteers.
  • Be willing to undertake training on key aspects of the organisation to meet the needs of services.
  • Competently use internal databases such as Breathe HR and Advice Pro to record information
  • Additional duties and projects as required by the Director of Operations

Essential Criteria:
  • Previous experience of working in an administrative role.
  • Good time management skills and the ability to use own initiative to make decisions about workload, priorities, and meeting deadlines.
  • The ability to start and see through projects with a proactive, common-sense approach.
  • The ability to communicate with people and professionals from diverse backgrounds in a friendly, confident, and sensitive way.
  • Be a strong team player, motivated to resolve problems and help others achieve outcomes.
  • Ability to work flexibly and adapt to meet the needs of the organisation
  • Be proficient in Microsoft 365 applications, database management systems and the ability to set up administrative systems for the organisation.
  • Be able to analyse data for evaluation and monitoring purposes. Respect the confidentiality of others, maintaining the services confidentiality policy.
  • Have an understanding of mental health matters and support services available.
  • Commitment to the values of Change Mental Health 
Benefits

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements
• Generous 37 days’ holiday
• Paid Mental Wellbeing Days
• Professional development including funded opportunities

Notes

Notes / How to apply:

Please submit a CV and Cover Letter via our BreatheHR portal before midnight on 1st August 2023.

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please complete the relevant section within the application pack to inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated. Please don’t delay your application to avoid any disappointment.

Attached documents
Title File
Administrator Job Description Administrator_Job_Description_final.pdf

This vacancy has now been closed