Vacancy at Citizens Advice Bury & Bolton
Debt Supervisor (Trainee considered)
Salary
£ 27500-32000
Hybrid (following completion of training)
Vacancy listed
21/09/2026
Application deadline
16/10/2026
Details
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high-quality standards and KPIs are met through live coaching, supporting advisers with complex queries, file reviews and feedback.
This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Team in a rewarding environment. It’s a fantastic opportunity for development that includes accredited technical supervision training and more.
Key elements and tasks within this role include:
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high-quality standards and KPIs are met through live coaching, supporting advisers with complex queries, file reviews and feedback.
This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Team in a rewarding environment. It’s a fantastic opportunity for development that includes accredited technical supervision training and more.
Key elements and tasks within this role include:
- Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues)
- Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements through independent file reviews, live coaching and monitoring of key themes
About you:
- At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited)
- Experience in managing money advice/ debt caseloads
- Excellent interpersonal skills to engage with a diverse range of staff and clients
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- A genuine passion for continual professional development, and team development
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable.
Application Process
To view the full job pack, click on this link
Submit your online application, along with a copy of your CV and cover letter by 16/10/26.
Your cover letter should be no more than 1 page and should answer the following questions;
- Why do you want to work at Citizens Advice Bury & Bolton
- How will your skills, knowledge and experience meet the person specification and key responsibilities of the role
Please note we will be actively interviewing successful candidates during the application stage and reserve the right to close the vacancy early.
Equality, Diversity, Inclusion & Belonging:
At Citizens Advice Bury & Bolton (CABB), we believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve – this is not just a matter of diversity but of strategic importance to ensure our service design and governance decisions are grounded in the realities of our communities. Please complete the anonymised EDI monitoring form using this link.
Benefits
We value the people who work here. The following are included within the employee remuneration packages as standard;
A flexible 35 hour working week (for full time employees)
Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
3% employer contribution pension scheme
Access to 24/7 confidential telephone counselling and structured counselling support
Access to online GP and telephone counselling services
Enhanced family friendly leave and occupational sick leave
Access to ‘Blue Light Card’ and other charity discount schemes