Lincoln City Football Club is looking for an enthusiastic, organised and customer-focused Retail & Ticketing Executive to join our team and play a key role in delivering an exceptional experience for supporters.

This is an exciting opportunity to work at the heart of the Club’s matchday and non-matchday operations, supporting both ticketing and retail activities while helping to drive revenue and deliver outstanding supporter service.

As Retail & Ticketing Executive, you will be responsible for the day-to-day administration, coordination and optimisation of ticketing and retail operations.

You will help ensure our ticketing processes run smoothly across league, cup and friendly fixtures, while also supporting the operation of the Club Shop and online retail channels. Working across multiple teams, you will play an important role in delivering a professional, efficient and positive experience for supporters at every touchpoint.

·         Manage ticket inventory, allocations and sales across league, cup and friendly fixtures.

·         Administer ticketing systems, such as Ticketmaster or equivalent, ensuring accurate event setup, pricing and seating configurations.

·         Coordinate season ticket renewals, membership schemes and general sale windows.

·         Support away fixture ticket allocations and liaise with opposing clubs.

·         Respond to ticketing enquiries and resolve customer issues professionally and promptly.

·         Produce regular sales reports and analysis to monitor performance and identify opportunities for improvement.

·         Support matchday ticketing operations, including box office duties and issue resolution.

·         Support the day-to-day operation of the Club Shop and online retail service, maintaining high standards of customer service.

·         Monitor stock levels, assist with inventory management and coordinate replenishment.

·         Process online orders, returns and exchanges efficiently.

·         Support product launches, promotions and seasonal campaigns.

·         Ensure retail displays are attractive, engaging and aligned with Lincoln City Football Club’s brand.

·         Analyse sales trends to support product selection and pricing strategies.

We are looking for someone who is passionate about delivering outstanding supporter service across every touchpoint, whether in person, over the phone or through digital channels.

You will be highly organised, commercially aware and confident working in a fast-paced environment. You will have excellent attention to detail and the ability to remain calm and professional when dealing with supporters during busy periods.

·         Previous experience in ticketing, retail or customer service, ideally within sport, events or a similar environment.

·         Familiarity with ticketing platforms and retail systems.

·         Excellent organisational and administrative skills, with strong attention to detail.

·         Strong communication and interpersonal skills.

·         A customer-focused approach with a proactive attitude to problem-solving.

·         Ability to work effectively under pressure, particularly on matchdays and during peak sales periods.

·         Strong IT skills, including Microsoft Office; experience with CRM systems is desirable.

·         Flexibility to work evenings, weekends and matchdays as required.

·         Experience working within a professional sports club or live events environment.

·         Knowledge of EFL regulations and matchday operations.

·         A genuine passion for football and an understanding of supporter and fan culture.

This is a fantastic opportunity to become part of the team at Lincoln City Football Club and contribute directly to the supporter experience.

If you are organised, enthusiastic and commercially minded, with a passion for customer service and football, we would love to hear from you.