Operations & Events Assistant
Salary £ 25,500 - £28,000 depending on experience
Working in the Devonport Creative Quarter (Devonport Guildhall and Market Hall)
Vacancy listed 20/08/2026
Application deadline 16/09/2026
Details
Deadline for applications 5pm 16th September, interviews will be held 22nd September in Market Hall.
 
Role Profile 

Job Title:  Operations & Events Assistant
Location: Working in the Devonport Creative Quarter (Devonport Guildhall and Market Hall)
Hours: 35 hours to be worked flexibly including evenings & weekends to suit the needs of the business
Salary: £25,500 - £28,000 depending on experience 

Real Ideas Organisational Purpose 

Real Ideas Group works to solve problems and create opportunities that regenerate communities and support individuals to progress and flourish. We do this through four teams, each with a distinct focus. Pathways, delivering employability support; Liskeard Library, a library and cultural hub; Nature and Neighbourhoods, our consultancy service; and the Devonport Creative Quarter, growing the createch sector, creative careers, businesses and opportunities. 

Job Purpose 
The Operations & Events Assistant will support the organisation and set up of Devonport Creative Quarter’s diverse programme of activities and events across the Devonport Market Hall and Devonport Guildhall. This includes operating dome screenings, setting up spaces for events and workshops, welcoming customers and ensuring health and safety compliance across the public programme. 


Main duties and responsibilities 

  • Be responsible for operating the immersive dome for public screenings and other activities.  
  • Coordinate and complete room and space layouts appropriately for bookings, workshops and events in Devonport Market Hall and Devonport Guildhall. 
  • Provide a point of welcome for those hiring spaces and other users of our buildings. 
  • Support general health and safety and building checks, including fire alarms. 
  • Support visitor accessibility and inclusion, ensuring all visitors feel welcome and can access spaces and facilities. 
  • Support the Dome, Events & Operations Manager with event logistics and work with the Operations and Admin Assistant to support setup and smooth delivery of room bookings, workshops and events, including assisting with technical equipment including AV, the immersive dome, and co-ordinating room resets.  
  • Maintain safety and cleanliness of public and back-of-house areas.  
  • Be part of a rota team responsible for secure opening and closing procedures for both buildings, complete venue safety checks, report incidents, hazards, and building concerns as needed.  

Real Ideas wide responsibilities 

  • To represent Real Ideas well, understanding and talking coherently about Real Ideas products and programmes to provide more value for customers and members. 
  • To adhere to and uphold Real Ideas' social purpose, strategic aims, and policies. 
  • To contribute to a culture of inclusion and equality and demonstrate a commitment to removing all forms of discrimination. 
  • To act with integrity and always maintain the highest professional standards. 
  • To strive to meet individual and collective targets. 
  • To maintain the level of qualifications/personal and professional development and competence required to carry out this role and notify the company immediately of any circumstance that affects this. 
  • To proactively and effectively use all Real Ideas reporting and other systems. 
  • A flexible approach is required for the role. Additional, reasonable duties commensurate with the role and as agreed in advance from time to time. 

This job description is not necessarily an exhaustive list of duties and is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder. 


Person Specification 

Our values: How we behave 

Working at Real Ideas is exhilarating, but it can also be challenging; we're not a typical organisation and by design we don't fit into traditional business structures or strict 9 to 5 working hours. 

There's nothing typical about the people who work at Real Ideas. With experience in many different industries and cultures the one thing we all have in common is a passion to make a positive difference in the world. 

Principally we're looking for people who embrace our vision and values, and who want to join us on this journey. Whilst your technical skills and abilities are important, being on board with our vision is crucial. 

You'll need to be dedicated, tenacious and enjoy the challenges of working as part of multi-disciplined team. At Real Ideas collaboration is key, so you'll need to be a great team player, up for working with a wide range of people from colleagues and partners to members and suppliers. 

We're interested in finding people who are proactive, hungry for opportunities to be responsible and accountable, and who can ride the waves of change with the wind in their hair and a smile on their face. 

And because we always strive to be the best we can be, you'll be happy to challenge and be challenged. 

If this sounds like you, then read on… 

We use the following criteria to assess your suitability for the role. Please note that requirements at the application stage represent the minimum requirements for shortlisting purposes. 

Behaviours:
Adaptability Looking at your ability to adapt to change (Interview)
Culture Fit Do you share our beliefs/values and bring about diversity within Real Ideas? (Interview)
Collaboration Can you collaborate effectively and work well with others? (Interview)
Customer Focus Do you demonstrate excellent customer service and a welcoming manner? (Interview)
Prioritisation Are you able to decide which task needs to be tackled immediately and which ones can wait – someone who can manage their time and prioritise effectively. (Interview)
Digital Technology Do you have a commitment to adopting and using digital technology effectively to help solve problems and add value to the work of Real Ideas?  (Interview)

Experience:
  • Experience in reception, administration, or customer service roles. 
  • Experience managing bookings, diaries, or scheduling systems. 
  • Experience with administrative tasks including data entry, filing, and correspondence. 
  • Experience working in education, cultural, events, or community settings (desirable). (Application/ interview)

Knowledge:
  • Knowledge of administrative systems and office procedures. Understanding of booking systems and calendar management. 
  • Knowledge of customer service best practices. Basic understanding of financial administration including invoicing and record-keeping. 
  • Understanding of accessibility and inclusive practice for diverse visitors. (Application/ interview)

Skills:
  • Excellent interpersonal and communication skills with welcoming manner. 
  • Strong organisational skills with attention to detail. 
  • IT skills including Microsoft Office, email, and database management. 
  • Ability to manage multiple tasks and prioritise effectively. Problem-solving skills and ability to work independently. Ability to work collaboratively as part of a team. (Application/ interview)

Other:
  • Willingness to work flexibly including evenings and weekends as required by the role. 
  • Strong commitment to diversity, equity & inclusion with a good knowledge and understanding of how discrimination works and wants to work in an environment that challenges this. 
  • Alignment with Real Ideas' social purpose and values. (Application/ interview)
 
Benefits

As an employee at Real Ideas, you have access to:
25 days holiday per year, increasing by 1 day per year’s service up to a maximum of 30 days.
Salary sacrifice pension scheme with competitive employer contribution
Real Ideas’ health cash plan
Home & Tech scheme
Cyclescheme
10% staff discount in Real Ideas Cafe's
Enhanced maternity after 1 year of service

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