1st Line Support Engineer
London
Vacancy listed 10/08/2026
Application deadline 18/09/2026
Details
Please note: We are not a licensed sponsor with the UK Home Office and therefore cannot support visa sponsorship applications at this time. Please do not apply if you require sponsorship.
 

About Us

At WW Computer Systems, we’re driven by a bold vision:
To be the “Go To” company for Business IT, Security and Technology Services.
 
We support over 3,500 users and pride ourselves on delivering unrivalled support, emerging technologies, and trusted relationships. Since 1983, we’ve helped businesses grow and thrive, remaining a people-first, values-led organisation. Our goal? For clients to want to work with us, and for our competitors to want to be us. It’s a big vision, but absolutely achievable.
 
Our clients are our focus, and we build strong relationships through exceptional customer service and our core values:
 
  • Always acting with INTEGRITY
  • Keeping ourselves ACCOUNTABLE
  • Leading the way with EXPERTISE
  • Always GOING THE EXTRA MILE
 
We stay ahead of the curve with access to the latest emerging technologies to enable us to provide our clients with the most effective solutions for their business. We are partners of the Ingram Micro Trust X Alliance, the premier global community for top performing solutions providers. This allows us to have access to the latest in emerging technologies worldwide.
 
We genuinely value our employees and believe that everyone contributes to the company’s success. We’re now looking for a 1st Line IT Support Engineer to join our Commercial Support Desk.
 
If you're passionate about solving problems, delivering great service, and growing your IT career, this is for you.
 

The Role

You’ll be the first point of contact for clients experiencing technical issues. You’ll resolve tickets quickly and professionally across Microsoft 365, Windows desktops, networking, and basic systems administration. You’ll work within SLA targets and escalate complex issues where needed. The role is varied, fast-paced, and client-facing, with opportunities for training, certification, and progression into more senior roles.
 
 

What You’ll Do

  • Deliver first-line support via phone, email, remote tools, and in person
  • Log and triage tickets in our PSA system
  • Install, support and troubleshoot desktops, laptops, printers, peripherals, and mobile devices
  • Support Microsoft 365 and basic Active Directory tasks
  • Escalate complex issues to 2nd/3rd line teams with full documentation
  • Adhere to SLAs and escalate appropriately to avoid SLA breaches
  • Maintain asset and configuration records
  • Visit client sites as required (within London and surrounding areas)
  • Follow internal processes and contribute to a team that supports over 3,500 users

 
 

What You’ll Bring

 
Skills & Competencies
  • Strong communication and customer service skills
  • Comfortable explaining technical concepts to non-technical users
  • Clear thinker under pressure
  • Effective problem-solving and analytical skills
  • Able to work independently and take initiative
  • Excellent time management and documentation habits
  • Strong team player with a positive, proactive approach
  • Ability to follow structured processes and prioritise effectively
 
Knowledge & Experience
  • 1+ years in a 1st Line or Service Desk support role within B2B environments
  • Experience with Microsoft 365, Windows 10/11, Active Directory, and basic networking
  • Familiarity with remote support tools (e.g., TeamViewer)
  • Experience in an MSP environment (desirable)
  • Exposure to RMM tools (e.g., Datto RMM, N-able, or Kaseya VSA) (desirable)
 
Qualifications
  • GCSEs in English and Maths (or equivalent)
  • One or more relevant certifications preferred but not essential
     (e.g., CompTIA A+, Microsoft 365 Fundamentals)
 

Why WWCS?

  • Competitive salary
  • Pension
  • Career development across IT verticals: cloud, cybersecurity, 2nd line support and more
  • Hybrid working with modern offices in Finchley Central, just 5 minutes from the tube
  • Training and certification support
  • Free lunch on Fridays
  • Day off on your birthday
  • Free eyecare
  • Friendly, diverse, and collaborative culture
  • Be part of a team that is trusted by clients and admired by competitors
 

Equal Opportunities

WW Computer Systems is an equal opportunities employer. We are committed to treating all employees and job applicants fairly and without discrimination on the grounds of (including but not limited to): race, colour, nationality, ethnic origin, sex, marital status, religion, age, sexual orientation, or disability.
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