Money Advice & Energy Services Manager
Salary £ 33000-36500
Hybrid (following completion of training)
Vacancy listed 28/07/2026
Application deadline 16/08/2026
Details
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. 

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. 

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. As a manager, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high quality standards and KPIs are met. 

This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Delivery Leadership Team in a rewarding environment.

Key elements and tasks within this role include:
  • Overall management of our Money Advice & Energy Services (4 contracts with over 20 staff)
  • Line management of debt supervisors and caseworkers (up to 6 direct reports)
  • Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements
  •  Lead on all contract/ funder meetings and reporting requirements
  • Work in collaboration with Delivery Leadership Team, ensuring a holistic client journey is priority and key information/ updates are disseminated appropriately.

About you:
  • Experience managing money advice/ debt teams
  • Experience of contract management
  • Experience in managing money advice/ debt caseloads
  • Excellent interpersonal skills to engage with a diverse range of staff and stakeholders
  • Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
  • A genuine passion for continual professional development, and team development
  • Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs 
  • Be resilient and adaptable.

Application Process:
A full role description and person specification can be found by clicking on this link

Please submit copy of CV and Cover Letter as set out in job pack.

Please note we will be actively interviewing successful candidates during the application stage and reserve the right to close the vacancy early.

Equality, Diversity, Inclusion & Belonging (EDI&B):
We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. Please complete the anonymised EDI monitoring form using this link.

Want to chat about the role?
If you would like an informal chat about the role or the application process, please use this link to book in a MS Teams or phone call with our HR team.   
Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;
A flexible 35 hour working week (for full time employees)
Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
Additional day off for your birthday
5% employer contribution pension scheme
Access to 24/7 confidential telephone counselling and structured counselling support
Access to online GP and telephone counselling services
Enhanced family friendly leave and occupational sick leave
Access to ‘Blue Light Card’ and other charity discount schemes

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