Apprentice Parts Advisor
Salary £ Current Apprenticeship Rate...
Southampton
Vacancy listed 27/07/2026
Application deadline 28/02/2027
Details
This is an unmissable opportunity to become an integral part of our thriving Parts team. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at our site in Southampton. 

Established in 1981, we are family business with a stellar reputation for providing exceptional customer service. We take pride in offering a diverse range of quality vehicles and automotive services. Joining this dynamic team means stepping into a fantastic work environment where everyone strives for excellence.

Experience an abundance of support through regular PETER reviews, showcasing our commitment to each team member's success. The management team is dedicated to your success, fostering a workplace where you can flourish and contribute to the company’s continued growth. 

Seize this chance to be a vital member of our team that aims for excellence in everything they do!

Objectives 
 
  • Accurately identify customer parts requirements 
  • Maintain parts stock and stock records 
  • Process parts orders efficiently 
  • Ensure the highest level of customer satisfaction 
  • Contribute to departmental compliance with company policies and industry guidelines 
  • Adherence to the company policy handbook  
           
Measures  
 
  • Parts sales vs objectives 
  • Departmental VQM / retailer audit 
  • Stock control data accuracy 
 
Key Tasks  
 
Objective: Accurately identify customer parts requirements  
  • Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored 
  • Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department 
  • Attend training courses to develop job-related knowledge 
  • Liaise with Parts Manager to monitor lost sales for inventory control 
  
Objective: Maintain parts stock and stock records 

  • Ensure all stock is kept securely and in good condition 
  • Maintain stock control and guard against any unauthorised removal of parts stock 
  • Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager 
  • Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued 
  • Assist the parts manager in all aspects of stocktaking 
 
Objective: Process parts orders efficiently 

  • Ensure all paperwork, documentation and parts requisitions are completed accurately 
  • Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely 
  • Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines 
  • Source the availability of additional parts from outside the retailer 
  • Search for part numbers using the Electronic Parts Catalogue 
 
Objective:  Ensure the highest level of customer satisfaction 
  • Satisfy customer requirements by identifying parts accurately 
  • Answer customer queries regarding parts warranties in a manner that is easily understood 
  • Receive customers promptly and courteously 
  • Develop and maintain excellent relationships with customers by meeting and exceeding their expectations 

Objective:  Contribute to departmental compliance with company policies and industry guidelines 

  • Ensure the department is kept clean and tidy 
  • Ensure the correct recycling of all disposed and damaged items in line with environmental regulations 
  • Adhere to all Health and Safety and Company policies and procedures 
  • Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to  
 
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers

Your behavioural competencies means upholding out PETER values in every aspect of your role and fully embracing your PETER review process to ensure that these values are continually maintained to the Peter Cooper Motor Group’s required standards.

PETER Values:

Professional - Demonstrate expert knowledge and skills
Excellence - Be outstanding in all that we do
Trustworthy - Be open, honest, decent and fair
Everyone - Working together for the benefit of our business 
Respectful - Treat others in the way that you expect to be          treated...


Benefits

Free Eye Tests
Life Insurance
Length of Service Recognition
Anniversary Lunches
Tickets for Cricket/Football/Mayflower

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