Vacancy at MAC GROUP
Senior Income & Operations Officer
Salary
£ Competitive + discretionary bonus + benefits
Isle of Man
Vacancy listed
17/07/2026
Application deadline
31/07/2026
Details
Due to continued & exciting expansion, we are looking for a Senior Income & Operations Officer to join the MAC Group
Reporting to the Group Operations Manager, the Income and Operations Officer is responsible for overseeing income collection, monitoring financial transactions, and supporting operational processes to ensure efficient service delivery. The role involves maintaining accurate financial records, improving operational systems, and ensuring compliance with organisational policies.
KEY RESPONSIBILITIES:
Reporting to the Group Operations Manager, the Income and Operations Officer is responsible for overseeing income collection, monitoring financial transactions, and supporting operational processes to ensure efficient service delivery. The role involves maintaining accurate financial records, improving operational systems, and ensuring compliance with organisational policies.
KEY RESPONSIBILITIES:
- Ensuring all fees are added correctly on CRM systems and updated accordingly.
- Monitor and manage income collection processes.
- Track outstanding payments and follow up on overdue accounts.
- Maintain accurate records of all incoming payments.
- Investigating internal and external Income queries
- Reconcile income reports with financial systems.
- Reconcile cash & client accounts
- Monthly billing and invoicing processes
- Liaise with internal teams and external providers regarding income-related matters.
- Assist in developing and implementing operational policies.
- Maintain operational documentation and records.
- Ad-hoc projects to improve operational efficiency
- Ensure compliance with financial regulations and organisational policies.
- Identify potential risks in income collection or operational processes.
The ideal candidate will have experience in financial administration and income management along with previous operational experience. They should be proficient with all Microsoft applications but have strong MS Excel skills. The ability to multi task & meet strict deadlines is essential. The successful candidate will also need to have an aptitude to develop and learn quickly, work well as a member of a team but also individually & have strong analytical & numerical skills.
QUALIFICATIONS & EXPERIENCE:
Essential
- MS Excel experience
- Strong attention to detail
- Good time management
- Effective organisation skills
- Excellent written & verbal communication skills
- GCSE English & Mathematics Grade C or above (or equivalent)
Desirable
- Previous knowledge of insurance & pensions products and services is beneficial but not necessary
- Experience using the QuickBooks & Acturis systems would be desirable, but not essential as full training will be given
For more details on MAC please visit our website & careers page:
https://macgroup.im/jobs/
Previous applicants for administration roles with MAC need not reapply for this role.
To apply use the 'Apply' button below, please upload a copy of your CV with your application.
If you have any questions please email: HR@MACGROUP.im
Closing date for all applicants - 31/07/2025
Benefits
Benefits of working at MAC Group
25 days of annual leave per annum, plus all Manx and UK Bank Holidays
Your birthday off work
An active and company funded social club
Health cash plan
Pension
Death in service
Training and development through the MAC academy that provides support & guidance for professional qualifications
Annual wellbeing benefit
Access to qualified mental health first aiders