About Anne Health

The Role

• Patient Services – supporting member communication, appointment management, and enquiry handling.
• Patient Care - providing general administrative support for the independent Prescribers and Nurses.
• Blood Services – providing administrative support for blood test coordination, liaison with patients, and referral to clinical providers.
• Finance & HR – supporting day-to-day finance administration, HR processes, and general operational tasks.
• Wellbeing Services - supporting general admin for the service, including appointment booking and responding to patient enquiries across all communication platforms.
• Comms & Events - supporting external communications and social media, and support for event planning and execution.

• Where applicable, manage patient and family/carer conversations via email, telephone, or webchat, responding promptly, warmly, and efficiently to provide information, support, and resolve issues.
• Responding to email queries from third-party providers, resolving queries/issues
• Monitor and respond to emails promptly.
• Ensure all communication reflects Anne Health’s tone: warm, human, professional, and never corporate.
  
  
  

• Respond to queries about Anne Health’s services, pricing, and membership options.
• Provide accurate information about what we offer and how to access care.
• Signpost patients to relevant resources on our website, to appropriate team members, or to other services.

• Identify and escalate urgent matters to your line manager or the relevant team.
• Recognise when queries require specialist input and ensure they reach the right person.
• Handle sensitive or complex situations with empathy and professionalism.
  
  
  

• Where applicable, book, reschedule, and cancel appointments using the booking system.
• Confirm appointments with patients and send reminders where needed.
• Manage appointment availability and coordinate with departmental admin teams.

• Maintain accurate records and update systems and databases.
• Complete data entry tasks and ensure information is filed correctly.
• Support general administrative tasks as needed to keep things running smoothly.
• Carry out team-specific duties as required by your allocated team.

• Excellent verbal and written communication skills.
• Warm, empathetic, and people-centred approach to supporting patients.
• Ability to manage multiple communication channels simultaneously.
• Ability to maintain focus and motivation while performing repetitive tasks.
• Excellent problem-solving skills and a curious mindset to resolve complex issues.
• Strong organisational skills and attention to detail.
• Strong IT skills, comfortable using computers, email, social media platforms, and booking systems.
• Previous experience in a reception, customer service, or admin role.
• Able to work independently and manage your own workload remotely.

• Genuine care for people and a desire to help.
• Professional, reliable, and trustworthy.
• Calm under pressure and able to handle sensitive conversations with discretion.
• Committed to treating everyone with dignity and respect.
• Ability to work independently and manage own workload.

• Able to work Monday to Friday, 9am–5pm from home.
• Reliable internet connection and a suitable home working environment. This must include a private, quiet space where you can attend meetings in line with confidentiality requirements.
  
  
  

• Lived experience as a trans or non-binary person or within the LGBTQ+ community.
• Familiarity with healthcare settings or terminology.
• An existing understanding of various gender affirming healthcare options would be beneficial.
• Understanding of the challenges facing trans people accessing healthcare in the UK.
• Experience managing social media channels professionally.
• Experience in clinical or finance administration, HR processes, or blood test coordination.

What We Offer

• A meaningful role at the forefront of trans+ healthcare globally.
  
  
• A fully remote position with a supportive, inclusive team culture.
  
  
• Salary of £28,000 per annum.
  
  
• Remote working (work from home).
  
  
• 35-hour working week with standard Monday to Friday hours.
  
  
• 28 days holiday (including bank holidays).
  
  
• Pension contributions.
  
  
• Employee Assistance Programme.
  
  
• Access to Anne Health services for you.
  
  
• All equipment and software required for the role.
  
  
• The chance to shape and grow a specialist wellbeing service.
  
  
• Opportunities for CPD and professional development.
  
  
• The chance to be part of an organisation genuinely committed to accessible trans+ healthcare.