Vacancy at Great North Air Ambulance Service
Department: Income & Engagement - Philanthropy
Main base: Progress House, with travel across the region
Pay band / allowances: Band 3
Hours: 37.5 hours
Period of tenure: Permanent
Direct reports: n/a
Key relationships: Donors, general public, and charity employees/volunteers.
- Support the Fundraising Manager in the development and delivery of the major donor fundraising strategy.
- Manage and develop a portfolio of high-net-worth individuals, cultivating long-term relationships that increase engagement and philanthropic income.
- Work collaboratively with the wider Income and Engagement team to plan and deliver tailored cultivation, stewardship and networking events for major donors and prospects. Deliver exceptional stewardship and personalised supporter care to major donors, prospective supporters and legacy pledgers
- Identify, research and develop new major donor prospects, creating tailored cultivation and solicitation plans to secure significant gifts.
- Keep the line manager, Senior Leadership Team and CEO informed of progress, developments, opportunities and any significant issues relating to major donor and legacy relationships, ensuring timely updates and appropriate escalation where required.
- Collaborate with the Marketing team to develop compelling fundraising and stewardship materials, ensuring consistent messaging across all supporter touchpoints.
- Undertake general administrative duties required to fulfil the responsibilities of the role, including correspondence, meeting coordination and telephone communication.
- Monitor, evaluate and report on major donor activity, relationships, pipeline progression and income outcomes.
- Personal duty to observe and follow internal financial policies and procedures.
- Maintain accurate and up-to-date records on the charity’s CRM system, ensuring compliance, a clear audit trail, and effective donor insight and analysis.
- Maintain up-to-date knowledge of major donor fundraising best practice, attending relevant training, sector events and networking opportunities as appropriate.
- Adhere to organisational policies, procedures and legislative requirements, ensuring compliance with fundraising regulations and data protection standards.
This job description provides an overview of the role. As part of a flexible and growing organisation, you may be asked to take on other responsibilities appropriate to the position as our needs evolve.
All employees are expected to complete and maintain mandatory training relevant to their role, ensuring compliance with organisational policies, legal requirements, and professional standards.
- Qualifications and training
- Educated to HNC/HND/Foundation Degree level, or able to demonstrate equivalent knowledge and experience gained through relevant training and experience.
- Full driving licence and ability to travel for role-related meetings and visits.
- Bachelor’s degree
- Fundraising Qualification.
Skills and knowledge
Essential
- Excellent interpersonal and communication skills, with the ability to engage and influence a wide range of people.
- Strong written communication skills, including the ability to produce compelling correspondence and donor communications.
- Ability to develop rapport quickly and maintain professional relationships with supporters.
- Good organisational and time-management skills.
- Ability to work independently and collaboratively as part of a team.
- Competent IT skills, including Microsoft Office and CRM/database systems.
- Understanding of confidentiality and data protection requirements.
- Ability to produce written reports and analyse supporter data.
- Understanding of major donor fundraising principles and donor journeys.
- Knowledge of fundraising regulations and Gift Aid.
- Ability to analyse supporter data and identify opportunities for growth.
- Experience writing funding proposals, impact reports or personalised donor updates.
Experience
Essential
- Experience in fundraising, relationship management, sales, account management or a similar donor/customer-facing role. Proven ability to build and maintain strong relationships with a range of stakeholders.
- Experience of working towards and achieving financial or performance targets.
- Experience of managing multiple priorities and maintaining accurate records.
- Experience of delivering high standards of customer care or supporter stewardship.
- Experience working within the charity or not-for-profit sector.
- Experience of major donor fundraising or high-value relationship management.
- Experience of donor stewardship, cultivation events or fundraising campaigns.
- Experience using fundraising CRMs such as Raiser's Edge, Donorflex or Salesforce.
Other
Essential
- Able to build positive relationships and engage effectively with supporters
- Motivated and target-driven, with a proactive approach to identifying opportunities.
- Communicates clearly, sensitively and appropriately, adapting their approach to different individuals and situations. Professional, reliable and trustworthy.
- Commitment to the organisation’s values and mission.
- Full UK driving licence (the role involves business travel)
Part of your journey with us, some benefits are unlocked after you’ve completed your probation period, giving you increasing access to the full benefits package as you grow with us.
Lifestyle Benefits
Pension Scheme
We offer a company pension scheme operated by Legal & General to help you plan for your future. If you are eligible for automatic enrolment, contributions will begin from your start date. You will contribute 5% of your total basic earnings, and GNAAS will add an additional 3% of your base salary, helping you build your pension from day one.
Life Assurance
From your first day of employment, you are covered by the Company’s Life Insurance Policy. This provides peace of mind that, should the worst happen, a lump-sum payment of three times your annual base salary would be paid to your nominated beneficiary.
Private Medical
Once you have successfully completed your probation period, you will be eligible to join the Company’s Private Medical Insurance scheme. The Company covers the full annual cost of the standard membership. You also have the option to upgrade your level of cover at an additional personal cost which will be deducted through payroll. Please note that, in line with HMRC guidance, this benefit is treated as a taxable benefit in kind (BIK), meaning any tax due is paid by you.
Health Cash Plan
Once you have successfully completed your probation period, you will be eligible to join the Company’s Health Cash Plan, provided by Simply Health. This allows you to claim back the costs for a range of medical treatments. The Company covers cost of Level 1 standard membership. You also have the option to upgrade your level of cover at an additional personal cost which will be deducted through payroll. Please note that, in line with HMRC guidance, this benefit is treated as a taxable benefit in kind (BIK), meaning any tax due is paid by you.
Wellness Benefits
EAP
You have access to the Employee Assistance Programme from day one. This is a free, confidential 24/7 support service where you can talk to someone about work-related concerns, personal or family matters, financial worries, legal questions, and more, whenever you need it.
Onsite Gym
Onsite gym is available at both sites,
Civil Service Sports Council
CSSC is a not-for-profit membership that supports wellbeing and an active lifestyle. Members enjoy access to great-value gym memberships, discounts, wellbeing tools, and over 1,000 experiences, including family days out, cinema trips, and new activities, helping you do more, for less.
Cycle to work
Once you have successfully completed your probation period, you can save between 26–40% on a bike and accessories through CycleScheme.co.uk. This benefit is offered via a tax-efficient salary sacrifice arrangement, with payments taken directly from your salary by GNAAS, helping you spread the cost while saving money.
Eye Tests
We’ve partnered with Specsavers to support your eye health at work. Employees are eligible for a free eye test (via a voucher).
Annual Leave & Time off
Annual Leave
Our annual leave year runs from January to December. On joining the team, you are entitled to the equivalent of 25 days’ annual leave plus bank holidays. Leave is calculated on a pro-rata basis for part-time colleagues or those working shifts, ensuring everyone receives a fair entitlement.
After completing one year of service, your annual leave entitlement will increase by one additional day for each completed year of service, up to a maximum of five extra days FTE. This additional leave is calculated on a pro-rata basis for part-time colleagues and those working shifts.
Occupational Sick Pay
Once you have successfully completed your probation period, you’ll be eligible for enhanced occupational sick pay, with entitlement increasing in line with your length of service.
Family Leave
Subject to qualifying criteria, you may be eligible for enhanced pay during family leave (maternity, paternity and adoption). Full details, including qualifying criteria, can be found in our Family Leave Policy.
Additional Benefits
Hangar 63 Coffee House We are delighted to offer all our employees 15% off food and drink during your working hours and 10% off gifts and retail products in our Coffee House.
Charity Merchandise
Enjoy an exclusive 20% staff discount on all GNAAS merchandise, just one of the perks of being part of the team.
Blue Light Card Once you have successfully completed your probation period, you will be eligible to apply for a Blue Light Card, one of the UK’s largest discount services. The cost of the card is payable by the employee, giving you access to a wide range of savings across retail, leisure, and everyday essentials.
PlaneSaver
Once you have successfully completed your probation period, you will be eligible to join the PlaneSaver scheme who specialise in financial products and discounts.