Grange Road Abbey Helper (Volunteer)
Department Matchday
Reports to Supporter Engagement Manager
Location Grange Road Stadium, Grange Road, Cambridge
Salary N/A – Volunteer Role
Hours Matchday – approx. 2 hours

Role Summary
To deliver a high-quality match day experience for home and away spectators prior to kick off and to support club events based at Grange Road. 

Key Role Outcomes
• To engage with spectators on a match day and deliver a warm welcome
• Assisting spectators in entering the stadium on match days
• Being a first point of contact for the spectators entering the stadium
• Provide information and advice about the Stadium and facilities
• Deliver excellent customer service.
• Signpost visitors to entrances, ticket office, club shop and on-site bar / catering outlets
• Ensure a good match day experience
This role description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes. As a term of your volunteering, you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description.

Person Specification
Skills, Knowledge, Qualifications & Experience Required/ Desirable
A passion for Cambridge United Football Club
Experience helping and communicating with members of the public

Personal Qualities/Attributes
Consistent team player able to forge excellent working relationships
Excellent Customer service skills
Able to offer solutions to problems, using initiative and common sense
Willing to work under pressure
Consistent team player able to forge excellent working relationships
Excellent Customer service skills

Application Process
Application Instructions Interested applicants should apply by submitting their application form, CV and Cover Letter, applications which do not include all documents will not be reviewed. 

Application Closing Date 7th August 2026
Interview Date(s) TBC 
Start Date August 2026

Mission, Vision & Values Mission
Cambridge United aspires to compete at the highest level of the English Football League, whilst operating a financially sustainable football club embedded within the heart of its community.
We are custodians with a collective responsibility to protect and enhance the Club for future generations.

Vision
Creating Memories  
We engage current and future generations of supporters by creating memorable moments.
Driving Standards & Performance 
We will evolve by driving standards and performance through self-reflection and education. 
Enhancing Lives
We are an inclusive Club that is United in Endeavour to enhance lives through the power of sport.  

Values
We engage positive and inspiring characters who are committed to serving and strengthening our community, by adopting our 3 keys values.
Teamwork  We achieve more through working together than alone and are United in Endeavour.
Hard Work We are committed to learning and working towards our pursuit of excellence in everything we do. 
Humility  We will celebrate each other’s successes and recognise that no individual is greater than the collective.

Employability Statement Cambridge United FC is committed to promoting equality of opportunity for all staff.  We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Safeguarding Statement Cambridge United FC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
For those positions where a criminal record check (DBS) is identified as necessary, this will be carried out in line with other safer recruitment checks.
The post holder will be required to undergo Safeguarding training periodically.

Equality, Diversity & Inclusion
Cambridge United FC is committed to promoting equality of opportunity for all staff and job applicants. We are committed to creating an inclusive workplace and welcome applications from disabled candidates. If you require any adjustments during the recruitment process, please let us know. 
We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate based on age, race, nationality, ethnic origin, religious or political belief or affiliation, trade union membership, gender, gender reassignment, gender identity, marriage and civil partnership status, pregnancy and maternity, sexual orientation, disability, socio-economic background or any other inappropriate distinction or characteristic covered by the Equality Act 2010.
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