Project Manager – Social Housing Retrofit & Remediation
Bury St. Edmunds
Vacancy listed 03/06/2026
Application deadline 31/08/2026
Details
Job Description: Project Manager – Social Housing Retrofit & Remediation

Location: Head Office, Units 1-6, Old Station, Higham, Bury St Edmunds

Reporting to: Senior Installations Operations Manager

Direct Reports: Project Co-Ordinators

 The Company 

 The Company Aran Insulation, part of AgilityEco, is an award-winning, industry leading organisation striving to improve energy efficiency of homes throughout the UK. Passionate about improving quality of life and cost of living, the company’s goal is to reduce carbon emissions of UK households. A dynamic company going through a growth and development period. Aran Insulation is committed to developing its staff through training and progression, giving them the tools and opportunities to excel.

Job Role
 
The Project Manager will take operational responsibility for the successful delivery of funded and unfunded social housing contracts, including retrofit, damp, mould and remediation programmes. The role will manage Project Coordination staff efficiently and work delivering in line with programme KPIs, contractual obligations and client expectations, maintaining client relationships and ensuring projects are delivered compliantly, efficiently and to a high standard. This is a fast-paced operational management role requiring strong leadership, organisation and communication skills. The successful candidate will drive team performance, manage operational challenges proactively and ensure customer and client expectations are consistently achieved.
 
 Key Responsibilities

Operational Delivery
 
  • Manage the day-to-day operational delivery of funded and unfunded social housing contracts
  • Oversee retrofit, damp, mould and remediation programmes from mobilisation through to completion
  • Ensure projects are delivered in line with programme timelines, contractual
  • requirements and client expectations
  • Monitor operational delivery against KPIs, SLAs and budget targets
  • Identify operational risks and implement corrective actions where required
  • Coordinate works across installers, subcontractors, surveyors and operational teams
  • Support mobilisation and implementation of new contracts and service lines
 
Team Management & Leadership

  • Lead, manage and develop Project Co-Ordinators.
  • Set clear objectives, expectations and performance standards
  • Conduct regular performance reviews and support staff development
  • Promote a professional, accountable and customer-focused culture
  • Support recruitment, onboarding and training of new employees
  • Ensure teams operate in a structured, organised and process-driven manner
 
KPI & Performance Management
 
  • Monitor and report on operational KPIs including programme delivery targets, customer satisfaction, SLA compliance, quality performance, contractor productivity and completion rates
  • Produce operational reports for senior management and clients
  • Drive continuous improvement across operational delivery
  • Support efficiency improvements and process standardisation
 
 
Client & Stakeholder Management
 
  • Act as a key operational contact for Housing Associations, Local Authorities and clients
  • Attend client meetings and provide operational updates and reporting
  • Build and maintain strong professional relationships with stakeholders
  • Manage escalations and operational issues effectively and professionally
  • Ensure customer and client satisfaction remains a priority across all projects
  • Work collaboratively with technical, commercial and compliance teams
 
Compliance & Quality
 
  • Ensure delivery aligns with company procedures, health & safety requirements and contractual obligations
  • Support quality assurance and compliance activities across programmes
  • Maintain accurate operational records and reporting
  • Promote best practice and operational consistency across all projects
 
Key Behaviours
 
  • Delivery focused and commercially aware
  • Strong leadership and accountability
  • Organised and process driven
  • Professional and proactive approach
  • Calm under pressure
  • Positive and solutions focused
  • Strong attention to detail
  • Able to manage multiple priorities effectively

Criteria
Essential 
 
  • Experience managing social housing contracts
  • Experience of delivering works in a regulated environment
  • Proven operational team management experience
  • Strong organisational and planning skills
  • Experience managing KPIs and programme performance
  • Excellent communication and stakeholder management skills
  • Ability to work under pressure in a fast-paced environment
  • Strong customer and client management approach

Desirable
Retrofit, construction or property services experience
Knowledge of PAS 2030/2035
Prince2 / Agile qualification
NVQ Level 4/5 Management or Leadership

Schedule

The Project Manager – Social Housing Retrofit & Remediation will be based at the Aran Insulation Head office, in Higham and will work normal office hours Monday to Friday 9am to 5pm, however on occasions it will be required to work outside these hours and away from the head office. Staff are required to attend occasional training courses, conferences and meetings that may necessitate staying away from home overnight.

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday 37.5 hours per week

Note:
This is a description of the job as it is constituted at the date shown. It is the practice of Aran Insulation Limited to periodically examine Job Descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The MD, and management team of Aran Insulation Limited will conduct this procedure in consultation with the post holder. In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible, management reserves the right to make changes to your job description following consultation. 

Aran Insulation Limited is fully committed to Equality, Diversity and Inclusion in all areas of our business including the appointment of staff. We ensure that applicants who meet our shortlisting criteria are invited to our recruitment process. 

Due to the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks any conditional offer of employment or employment may be withdrawn. the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks any conditional offer of employment or employment may be withdrawn.

Description prepared by:            Mark Randall (Managing Director)
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