Vacancy at Lincoln City FC
Retail and Ticketing Executive
Salary
£ Competitive
LNER Stadium, Sincil Bank, Lincoln LN5 8LD
Vacancy listed
21/05/2026
Application deadline
12/06/2026
Details
Lincoln City FC is an ambitious, community-driven football club with a proud heritage and a clear vision for growth on and off the pitch.
The Retail & Ticketing Executive plays a vital role in delivering an exceptional matchday and non-matchday experience for supporters, while driving revenue across retail and ticketing operations. This role is responsible for the day-to-day administration, coordination, and optimisation of ticket sales and retail activities, ensuring efficiency, customer satisfaction and alignment with the club’s commercial objectives.
The Retail & Ticketing Executive plays a vital role in delivering an exceptional matchday and non-matchday experience for supporters, while driving revenue across retail and ticketing operations. This role is responsible for the day-to-day administration, coordination, and optimisation of ticket sales and retail activities, ensuring efficiency, customer satisfaction and alignment with the club’s commercial objectives.
Key Responsibilities
Ticketing
- Manage ticket inventory, allocations, and sales across all fixtures (league, cup and friendlies)
- Administer ticketing systems (e.g. Ticketmaster or equivalent), ensuring accurate event setup, pricing and seating configurations
- Coordinate season ticket renewals, membership schemes and general sale windows
- Support away fixture ticket allocations and liaise with opposing clubs.
- Handle ticketing enquiries and resolve customer issues professionally and promptly
- Produce regular sales reports and analysis to monitor performance and identify improvements
- Assist with matchday ticketing operations, including box office support and issue resolution
Retail
- Support the operation of the club shop (stadium and/or online), ensuring high standards of merchandising and customer service
- Monitor stock levels, assist with inventory management and coordinate replenishment
- Process online orders, returns, and exchanges efficiently
- Collaborate on product launches, promotions and seasonal campaigns
- Ensure retail displays are visually appealing and aligned with club branding
- Analyse sales trends to support product selection and pricing strategies
What We’re Looking For
We are looking for someone to deliver outstanding supporter service across all touchpoints (in-person, phone and digital).
Key Skills & Experience
- Previous experience in ticketing, retail, or customer service (sports or events industry preferred)
- Familiarity with ticketing platforms and retail systems
- Strong organisational and administrative skills with attention to detail
- Excellent communication and interpersonal skills
- Customer-focused mindset with a proactive approach to problem-solving
- Ability to work under pressure, particularly on matchdays and peak sales periods
- Strong IT skills (Microsoft Office; CRM systems preferred)
- Flexible working required, including evenings, weekends and matchdays
Desirable
- Experience within a professional sports club or live events environment
- Knowledge of EFL regulations and matchday operations
- Passion for football and understanding of fan culture
How to apply
- Complete and sign the Job Application Form and submit with your application
- Complete the Equal Opportunities Monitoring Form by following this link Lincoln City Football Club Equal Opportunities Monitoring Form – Fill in form
- Upload a copy of your CV and covering letter (in one document) detailing the reason you feel you will be a great fit for this role and highlighting any relevant experience
PLEASE NOTE: Only applicants who follow the Safer Recruitment Job Application Process detailed above, will be considered.
CLOSING DATE: 7 JUNE 2026
INTERVIEWS: W/C 8 JUNE 2026
ANTICIPATED START DATE: ASAP
Should you have any questions with regards to this role, please email recruitment@theredimps.com.
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably required. Lincoln City Football Club and Foundation is an equal opportunities employer.
Benefits
25 days holiday plus bank holidays
Free on-site parking
Attached documents
| Title | File |
|---|---|
| Application Form | Job_Application_Form_2026_Editable.pdf |