Job Description: Technical Quality Manager

Location: Head Office, Units 1-6, Old Station, Higham, Bury St Edmunds

Reporting to: Managing Director (Installations)

Direct Reports: Accreditation Manager, Resolutions Co-Ordinator

The Company Aran Insulation, part of AgilityEco, is an award-winning, industry leading organisation striving to improve energy efficiency of homes throughout the UK. Passionate about improving quality of life and cost of living, the company’s goal is to reduce carbon emissions of UK households. A dynamic company going through a growth and development period. Aran Insulation is committed to developing its staff through training and progression, giving them the tools and opportunities to excel.

The Technical Quality Manager is responsible for ensuring the technical quality, regulatory compliance and audit performance of retrofit works delivered by the company.

This role provides leadership across PAS 2030 / PAS 2035 compliance, installation standards, quality assurance processes and accreditation management, ensuring works are delivered right-first-time and in line with industry regulations, certification body requirements and client specifications.

The role will work closely with Operations, Retrofit Coordination, Contracts Management and Supply Chain teams to ensure installation quality is maintained across all workstreams.

The Technical Quality Manager will lead technical inspections outcomes, quality audits, compliance reviews and root-cause analysis of failures, ensuring corrective actions are implemented and continuous improvement is embedded across the business.

The position plays a key role in maintaining the companies’ certifications, scheme compliance and industry accreditations.

· Ensure full compliance with PAS 2030:2023, PAS 2035 and TrustMark requirements across all installation activities

· Provide technical oversight across insulation and retrofit measures including CWI, IWI, EWI, loft insulation, ventilation, heating and renewable technologies where applicable

· Interpret scheme requirements and technical standards to ensure operational teams understand compliance obligations

· Work closely with Retrofit Coordinators and technical partners to ensure design compliance and installation integrity

· Develop and manage Aran’s internal quality inspection and audit framework

· Conduct regular site inspections and technical audits of installations

· Ensure works meet required standards for PAS, TrustMark, scheme administrators and certification bodies

· Analyse audit outcomes, identifying trends and areas for improvement

· Implement corrective actions and preventative measures to reduce failure rates

· Ensure robust documentation is maintained to support compliance and audit requirements

Manage all industry accreditations and certifications, including but not limited to:

· PAS certification bodies

· TrustMark registration

· Industry scheme memberships

· Coordinate and manage external audits by certification bodies and scheme administrators

· Ensure ongoing compliance with certification requirements and audit readiness

· Monitor installation performance metrics including technical failure rates, audit scores and remediation trends

· Lead quality improvement initiatives across operational delivery teams

· Develop technical guidance, training materials and best practice procedures

· Support operational teams in resolving technical challenges on projects

· Ensure subcontractors and supply chain partners meet Aran’s technical and compliance standards

· Review installer performance and provide feedback where quality issues arise

· Support supply chain onboarding to ensure technical competence and compliance capability

· Support responses to technical queries from clients, scheme administrators and compliance bodies

· Provide technical support during client audits or programme reviews

· Assist in the management of scheme compliance risks and remediation plans

Provide regular reporting to the Managing Director Installations and Wider SLT covering.

· Quality performance

· Compliance risks

· Audit results

· Accreditation status

Support senior leadership in maintaining strong governance around technical compliance and installation quality.

· Strong experience in retrofit, insulation or construction quality management

· Deep understanding of PAS 2030 / PAS 2035 frameworks

· Experience working with TrustMark, certification bodies (IAA) and scheme compliance

· Experience managing technical inspections or quality audit processes

· Ability to interpret technical standards and implement operational procedures

· Strong analytical and problem-solving capability

· Excellent communication skills with operational teams and clients

· Experience managing quality improvement initiatives

Essential

1. Proven experience in retrofit or energy efficiency sector#

2. Detailed Construction Knowledge

3. Strong working knowledge of PAS 2030 / PAS 2035

4. Experience in quality management, technical compliance or auditing

Desirable

· Construction or building services qualification

· Health and Safety qualifications (IOSH/NEBOSH)

· Internal or external auditor qualification

The Technical Quality Manager will be based at the Aran Insulation Head office, in Higham and will work normal office hours Monday to Friday 9am to 5pm, however on occasions it will be required to work outside these hours and away from the head office. Staff are required to attend occasional training courses, conferences and meetings that may necessitate staying away from home overnight.

£45,000.00-£50,000.00 per year

This is a description of the job as it is constituted at the date shown. It is the practice of Aran Insulation Limited to periodically examine Job Descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The MD, and management team of Aran Insulation Limited will conduct this procedure in consultation with the post holder. In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible, management reserves the right to make changes to your job description following consultation.

Aran Insulation Limited is fully committed to Equality, Diversity and Inclusion in all areas of our business including the appointment of staff. We ensure that applicants who meet our shortlisting criteria are invited to our recruitment process.

Due to the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks any conditional offer of employment or employment may be withdrawn.

Job Types: Full-time, Permanent

Work Location: In person