Devonport Creative Quarter - Customer Experience Host (FT)
Salary £ 24,479 pro rata
Devonport Creative Quarter
Vacancy listed 23/03/2026
Application deadline 09/04/2026
Details
Deadline for applications is Thursday 9 April, 9am. Interviews will be Thursday 16 April.

Role Profile


Job Title: Customer Experience Host (Fixed Term) – Devonport Creative Quarter

Location: Devonport Creative Quarter (Market Hall, Guildhall, and other local venues)

Hours: We are recruiting 4x positions;
  1. 24 hours (per week) worked Thursday-Sunday
  2. 24 hours (per week) worked Monday-Thursday
  3. 18 hours (per week) worked Friday-Sunday
  4. 18 hours (per week) worked Monday-Wednesday
(There is an opportunity to specify which of these positions you would prefer in the application process) 

Contract: Part time, fixed term from Tuesday 5 May 2026 – Wednesday 2 September 2026

Salary: £24,479 pro rata. 

About Real Ideas


Real Ideas Group works to solve problems and create opportunities that regenerate and support individuals to progress and flourish. We do this through four teams, each with a distinct focus. Pathways, delivering employability support; Liskeard Library, a library and cultural hub; Nature and Neighbourhoods, our consultancy service; and the Devonport Creative Cluster, growing the createch sector, creative careers, businesses and opportunities.

Devonport Creative Quarter
Our venues in the Devonport Creative Quarter are vibrant, evolving spaces that welcome artists, technologists, learners, makers, and communities to connect, explore, and be inspired. From cultural programming and immersive screenings to artisan café experiences, we create opportunities for people to engage, learn, and grow.

Job Purpose
As a Customer Experience Host (Fixed Term) you’ll play a key role in welcoming guests and supporting the delivery of a new visitor experience at Market Hall. You’ll take responsibility for setting up the immersive dome for screenings, greeting the audience, checking tickets, running the screenings, and supporting additional activities in the main hall. You’ll also provide cafe support when required, helping create an overall outstanding experience that reflects our values and mission.

Relevant dome operation training and support will be given.

Main duties and responsibilities
· Provide a warm, informed welcome to all visitors, members, and customers across our DCQ venues.
· Host events and experiences, including dome screenings, creative workshops, tours, and talks.
· Prepare and serve food and drink in our café spaces, maintaining high standards of hygiene and presentation.
· Support sales of retail items and ticketed experiences, using tills and point-of-sale systems.
· Maintain a clean, organised, and safe environment across venues.
· Respond professionally to enquiries, feedback, and customer needs.
· Work with the wider team to ensure the smooth delivery of events, including set-up and pack-down.
· Assist with stock control, ordering, deliveries, and daily financial/operational procedures.
· Support the training and needs of casual staff and volunteers.

Real Ideas wide responsibilities
· To represent Real Ideas well, understanding and talking coherently about Real Ideas products and programmes to provide more value for customers and members.
· To adhere to and uphold Real Ideas’ social purpose, strategic aims and policies.
· To contribute to a culture of inclusion and equality and demonstrate a commitment to removing all forms of discrimination.
· To act with integrity and always maintain the highest professional standards.
· To strive to meet individual and collective targets.
· To maintain the level of qualifications/personal and professional development and competence required to carry out this role and notify the company immediately of any circumstance that affects this.
· To use all Real Ideas systems & processes proactively and effectively.
· Track, report on, push for and celebrate social and environmental impact through the work we do, helping us create more as a result.
· A flexible approach is required for the role.
· Additional, reasonable duties commensurate with the role and as agreed in advance from time to time.

This job description is not necessarily an exhaustive list of duties and is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

Person Specification
We’re looking for individuals who align with Real Ideas’ values and are excited to play an active role across the Devonport Creative Quarter. This is a varied, dynamic, public-facing role ideal for adaptable, people-focused individuals.

We use the following criteria to assess your suitability for the role. Please note that requirements at the application stage represent the minimum requirements for shortlisting purposes.

Qualifications - Application
  • Level 2 English and Maths or equivalent. 
  • Food Hygiene/Food Handling Certificate (training can be provided) 

Behaviours - Interview
  • Adaptability: Looking at your ability to adapt to change 
  • Cultural: Do you share our beliefs/values and bring about diversity within Real Ideas? 
  • Collaboration: Can you collaborate effectively and work well with others? 
  • Growth: Potential Do you have the potential to grow with Real Ideas and can evidence goal setting and motivation
  • Prioritisation: Are you able to decide which task needs to be tackled immediately and which ones can wait – someone who can manage their time and prioritise effectively. 
  • Digital Technology: Do you have a commitment to adopting and using digital technology effectively to help solve problems and add value to the work of Real Ideas. 

Experience - Application/ interview
  • Providing amazing customer service in a public-facing environment
  • Working in café, retail, hospitality, events or cultural settings
  • Serving food and drink, including use of coffee machines or barista service (training can be provided) 
  • Handling cash and processing card payments
  • Using electronic tills or point-of-sale systems
  • Working in fast-paced or high-pressure environments
  • Helping to run/facilitate group activities or workshops.

Knowledge - Application/ interview
  • Basic knowledge of Health & Safety, Food Hygiene, and Data Protection
  • Understanding of food hygiene standards and best practices in hospitality (training available)
  • Interest in arts, culture, creative technology or community engagement. 

Skills & Attributes - Application/ interview
  • Friendly, approachable, and always ready to offer a warm welcome
  • Excellent communication and interpersonal skills
  • Ability to multi-task and prioritise under pressure
  • High standards of cleanliness and attention to detail
  • Strong organisational skills and reliability
  • Comfortable using IT systems, tills, and digital tools (with training)
  • Ability to follow procedures, take initiative, and respond to issues as they arise
  • Strong team player with a flexible, can-do attitude
  • Willingness to learn and support across multiple tasks (café, events, tours, workshops) Application/ interview

Other
  • A strong empathy with the values and ethos of Real Ideas.
  • Strong commitment to diversity, equity & inclusion with a good knowledge and understanding of how discrimination works and wants to work in an environment that challenges this.

Benefits

As an employee at Real Ideas, you have access to:
25 days holiday per year, increasing by 1 day per year’s service up to a maximum of 30 days.
Salary sacrifice pension scheme with competitive employer contribution
Real Ideas’ health cash plan
Home & Tech scheme
Cyclescheme
10% staff discount in Real Ideas Cafe's
Enhanced maternity after 1 year of service

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