Role Summary
Turnstile Operators are the first point of contact for supporters entering the stadium and play an essential role in delivering a smooth, safe, and welcoming matchday experience. The role involves operating entry turnstiles, scanning tickets or passes, assisting spectators with entry queries, and ensuring crowd flow is managed efficiently. Turnstile Operators help maintain stadium security by monitoring access, identifying issues, and directing fans to the appropriate areas. Professionalism, good communication skills, and a friendly approach are key to creating a positive first impression for all visitors.

Key Job Outcomes
• To attend the match briefing as given by relevant members of staff and to understand the ticketing arrangements for each fixture. 
• To properly sign on and off duty. 
• To ensure that the online form is completed prior to next match indicating availability for work. 
• To ensure that the area around the turnstile where deployed is clear of obstructions and operates freely. 
• To correctly operate the respective ticket scanning device. 
• To work with Safety Stewards on duty at turnstiles to prevent those people refused entry for any reason from gaining access to the Stadium. 
• To comply with any instruction given by senior staff to close a turnstile if required to do so. 
• Any other duties as requested by the Turnstile Supervisor, Match Day Safety Officer or Head of Operations. 
• To attend and contribute (when required) to all CPD as required. 

This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes. As a term of your employment, you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description.