Vacancy at Bell Lamb and Joynson
Customer Service Rep (Front of House)
Ashton-in-Makerfield
Vacancy listed
10/02/2026
Application deadline
01/03/2026
Details
Customer Service Rep (Front of House)
We are recruiting for an ambitious individual to join our team as a Front of House Customer Service Rep in our Ashton-in-Makerfield office. This is an opportunity to make a significant impact on the services that Bell Lamb & Joynson offers.
We are recruiting for an ambitious individual to join our team as a Front of House Customer Service Rep in our Ashton-in-Makerfield office. This is an opportunity to make a significant impact on the services that Bell Lamb & Joynson offers.
Established in 1821, the award-winning Bell Lamb & Joynson Solicitors bring over 200 years of experience and expertise to the table. It’s not just our age and experience that makes us unique as, despite our longevity, we use the latest technology and case management systems to provide efficient and cost-effective services. We are a forward-thinking and progressive law firm.
Our biggest strength and why we are continually recommended by clients is the personal approach that we provide together with treating clients as individuals and their issues as our own.
We also have offices in Liverpool, Runcorn, Maghull and Warrington.
We also have offices in Liverpool, Runcorn, Maghull and Warrington.
“We might be over 200 years old, but we like to combine our heritage with technology with great people. It's our people which are at the very heart of our firm and our success.” - Mike Leeman, Managing Partner.
The role:
Our Business Operations (BOS) Team supports all aspects of our award-winning business, including Crime, Private Client, Family and Conveyancing departments. As an integral member of the BOS Team, you will be the first point of contact for potential clients, and you will provide an outstanding customer experience.
The role:
Our Business Operations (BOS) Team supports all aspects of our award-winning business, including Crime, Private Client, Family and Conveyancing departments. As an integral member of the BOS Team, you will be the first point of contact for potential clients, and you will provide an outstanding customer experience.
Responsibilities include:
- Being the first point of contact for clients and visitors
- Dealing with inbound and outbound phone calls
- Handling client email enquiries
- Booking appointments
- Providing accurate quotes
- Sorting of post/scanning/uploading to files
- Archiving of files
- Taking client payments
- Maintaining the reception area
Any other general administrative duties
The role requires the following:
- Excellent customer service and communication skills in person, by email and by phone.
- High IT competency with experience in Microsoft Office and cloud-based applications. We work in a paperless environment and use online applications to support our clients.
- Excellent organisation skills.
- Ability to work alone and as part of a team and contribute positively to team targets.
Some previous knowledge in the legal profession would be advantageous but not
essential as full training would be given.
essential as full training would be given.
What we offer:
We are committed to investing in our people and our culture.
- Salary up to £22,222.22 per annum.
- Staff Rewards and recognition
- Career development -– when we see good talent we want to help you!
- 20 days holiday + Bank Holidays per year + Christmas shutdown.
- Discounted legal services for colleagues, friends and family.
- Firm pension policy.
- Death in service benefit.
- 24/7 GP Access.
- Regular social events.
The Process:
Closing date for applications if 1st March 2026.