Customer and Moderation Agents (Part Time)
Salary £ 24,843 Days/Evenings or £27,000k Nights
Douglas
Vacancy listed 21/01/2026
Application deadline 07/02/2026
Details
Company Overview
Hubpeople Limited is a technology company that specialises in online White Label dating software solutions for both adult and regular dating markets. 

The Customer Support & Moderation Agent is responsible for helping customers with their questions, complaints and queries. Providing information, and helping customers understand the platform.

As well as dealing with customers via email, chat and phone you are also responsible for moderating content for new and existing profiles to make sure it is presented with appropriate media in the platform. 

Responsibilities
  • During working hours, perform continuous moderation of content of the company’s sites.
  • Provision of online and telephone support to end users.
  • Chatroom monitor.  Periodic monitoring of the online chat rooms to ensure rules are being adhered to and action taken as required.
  • Obtains client information by answering telephone calls, interviewing clients and verifying information.
  • Educate HubPeople platform members by explaining procedures; answering questions; providing information.
  • Analysing trends and patterns in the content that is posted on a platform to identify potential issues or concerns. 
  • Providing assistance for any technical issues. 
  • Assisting with financial queries for members wanting to upgrade. 
  • Maintains and improves quality results by adhering to standards and guidelines, and recommending improved procedures.
  • Updates job knowledge by studying new product descriptions and participating in educational opportunities.
  • Accomplishes sales and organisation mission by completing related results.
  • Meeting any goals set by Supervisors or Manager to resolve quota of customer issues.

Experience 
  • Proven customer service experience 
  • Strong phone contact handling skills and active listening skills 
  • Strong computer literacy and proficiency in using various software applications
  • Ability to multitask, prioritise and manage time effectively
  • High level of attention to detail

Skills 
  • Open Minded and Non-Judgemental 
  • Ability to keep calm under pressure
  • Be naturally inquisitive and be able to seek out information to improve understanding of the business quickly.
  • Flexible 
  • TeamPlayer 
  • Excellent communication skills both written and verbal with a strong command of the English language
  • Patience and positive attitude
Benefits

25 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)(Pro rata for part time hours)
Company Pension Scheme (matched up to 5% by Company).
MediCash Healthcare Plan
Company Sick Pay
Cycle to work scheme
Casual dress
Training and Development
Hybrid Working

Notes

We have part time roles available covering the following shifts:

Monday - Day, Evening & Night Shifts Available
Tuesdays - Night shift Available
Saturday - Day, Evening and Night Shifts Available
Sunday - Day, Evening and Nights Shifts Available

Day Hours are generally (8am - 4pm or 9am - 5pm)
Evening Hours are generally (4pm - Midnight or 6pm - 2am)
Night Shifts are generally (Midnight - 8am)

We also have 1 full time position available on days (Tuesday - Saturday 8am - 4pm)

Please use the 'Notes' section of the application to indicate which days you are available to work and confirm your worker status on Island. You must be able to do a minimum of 2 shifts a week for us.

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