Transport Operations Manager
Salary £ 30,000 to 35,000
Mark's Tey
Vacancy listed 16/01/2026
Application deadline 30/01/2026
Details
Job Title: Transport Operations Manager
Contract: Fixed-Term 12 months
Hours: Full-time
Salary annual: £30,000 to £35,000 
Location: Mark's Tey
Organisation: Community360

About the Role

Community360 is seeking an experienced and proactive Operations Manager to oversee the day-to-day running of the Transport Office. This role is central to ensuring the smooth, safe, and compliant delivery of Community360’s transport services, including community transport, hospital discharge, and group hire operations.
The postholder will lead and coordinate scheduling, call handling, data quality, compliance, and fleet readiness, ensuring that services are delivered efficiently, safely, and in line with funder, regulatory, and organisational requirements.
 
Key Responsibilities
 
Operations & Service Delivery
  • Oversee the daily operation of the Transport Office, ensuring that bookings, scheduling, and dispatch are delivered efficiently and accurately.
  • Ensure sufficient driver and vehicle coverage to meet demand across Colchester, Chelmsford, Maldon, and surrounding areas.
  • Monitor service performance, reliability, and utilisation, taking corrective action where required.
Scheduling, Call Handling & Data Quality
  • Oversee call taking, bookings, and scheduling processes, ensuring that all journeys are correctly recorded in DAVE and other systems.
  • Ensure accurate data entry for mileage, fares, fuel, cancellations, and exceptions.
  • Support the implementation and maintenance of standard operating procedures across all office functions.
Fleet & Compliance Oversight
  • Ensure vehicles are compliant, available, and correctly managed, including MOTs, PMI, insurance, permits, and safety checks.
  • Oversee defect reporting, maintenance scheduling, and vehicle unavailability management.
  • Work closely with leasing companies, garages, and internal teams to maintain fleet readiness.
Driver & Volunteer Coordination
  • Support the management of driver availability, training, and compliance, including MIDAS, licence checks, and induction.
  • Ensure accurate records are maintained in DAVE and BreatheHR.
Systems & Process Improvement
  • Act as a key owner of DAVE, SharePoint, and BreatheHR within the Transport Office.
  • Drive continuous improvement in data quality, reporting, and operational efficiency.
  • Support audits, and funder reporting.
Team Leadership & Collaboration
  • Provide day-to-day leadership and support to schedulers, call handlers, and office staff.
  • Work closely with the Head of Transport and wider Community360 teams to align operations with organisational priorities.
  • Support training, coaching, and the embedding of consistent working practices.

Skills & Experience
Essential
  • Experience in operations management, scheduling, transport, logistics, or a similar environment.
  • Strong organisational and problem-solving skills.
  • Experience working with data systems, bookings platforms, or CRM-style software.
  • Excellent communication and stakeholder management skills.
  • Ability to manage competing priorities in a fast-paced environment.
Desirable
  • Experience in community transport, healthcare transport, or the voluntary sector.
  • Knowledge of transport compliance frameworks such as Section 19/22 permits, PMI, or similar.

Additional Information
  • The role is key to stabilising and strengthening Community360’s transport operations.
  • The postholder will play a central role in ensuring service quality, compliance, and sustainability.
Benefits

• 28 days holiday (pro-rata for part-time, including bank holidays)
• An extra day’s holiday for your birthday (after passing probation)
• Five extra days holiday (pro-rata) after five years’ service
• Up to three days volunteering per year (after passing probation)
• Development opportunities
• Full training and a robust induction
• Social and Wellbeing programme
• Pension Scheme 6% paid for by employer

Notes

• Covering letter is mandatory and must demonstrate how you meet essential criteria
• Upload your CV and cover letter to the BreatheHR portal via Community360’s vacancies page
• Community360 may close the vacancy early if enough applications are received
• Feedback cannot be provided on unsuccessful applications

This vacancy has now been closed