Sales Support Coordinator
Salary £ 30,000 to £34,000
Port Glasgow
Vacancy listed 12/11/2025
Application deadline 21/11/2025
Details
Details
Safer Group are a dynamic, well established and rapidly growing technology focused security business, with strong capabilities in the development and deployment of security systems for temporary and remote sites. We work with some of the biggest names in construction, rail and civil engineering to secure their flagship projects from start to finish.
 
The Role
We’re seeking a proactive and experienced Sales Support Coordinator to join our Commercial team. You’ll underpin our Account Desk operations, working closely with the Account Manager and Commercial Manager to deliver outstanding customer experience, seamless sales administration and efficient support to our business development team.
 
Key Responsibilities include but are not limited to:
  • Manage inbound sales enquiries and allocate leads via CRM, ensuring data accuracy and timely follow-up.
  • Prepare and issue quotes, proposals and order confirmations within agreed service levels.
  • Maintain hire management system records.
  • Liaise between sales (BDMs), account management, operations and finance to ensure smooth fulfilment of customer orders.
  • Track outstanding quotes and collaborate to maximise conversion rates.
  • Produce weekly reports on hire and client activity, monitor KPIs (quote turnaround, data integrity, customer satisfaction) and assist identifying improvements.
  • Support process improvement initiatives, recommend CRM enhancements or automation opportunities.
 
Key Skills and Experience
  • Minimum 3 years’ experience in sales coordination, account support or service desk role within a technical, B2B or service-led environment.
  • Skilled with CRM platforms (experience of Pipedrive or equivalent desirable) and comfortable in Microsoft Office (Excel/Word/Outlook).
  • Highly organised, strong attention to detail, able to prioritise multiple tasks under tight deadlines.
  • Excellent communicator (written & verbal) with a customer-centric mindset.
  • Positive, proactive and collaborative team-player who thrives in a fast-paced environment.
 
Why Join Us?
  • Competitive salary with clear scope for development.
  • Work in a supportive, innovative environment where you’ll make a real difference to customer service and business growth.
  • Benefit from employee-focused perks including private healthcare and wellbeing support.
  • Join a team committed to making the world a safer place to live, work and invest.
 
How to Apply
Please submit your CV and a brief covering letter outlining how you meet the role requirements. Applications close on 21st November 2025.
We welcome applications from talented individuals who may not meet 100% of the requirements — if you’re driven, organised and customer-focused, we’d love to hear from you.
Benefits

Company Pension
Free Parking
Private Medical Insurance (Benefit-in-Kind)
Sick Pay

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