About the Outreach Service

The Highland Outreach Service is a Care Inspectorate registered service that provides support to adults affected by mental illness while living in their own homes.

We serve the surrounding community of Lochaber where we support people affected by mental ill-health to develop and increase their skills, knowledge and strategies that will enable them to better self manage their mental health so that they can live well within their community and reduce their risk of experiencing a mental health crisis.

We work closely with GP surgeries, Community Mental Health teams, NHS adult health and social care partners, as well as a wide range of voluntary and Third Sector organisations within the local community.

Key Responsibilities:

· I work closely with the Service Manager, Locality Manager or Head of Services to support the achievement of strategic and operational aims and outcomes

· I establish supportive face-to-face relationships with individuals, encouraging them to take responsibility for personal decision-making so that they can maximise choice and increase their knowledge and self management of their mental health.

· I help service users with goal setting and developing a personalised support plan. The support plan is a time-limited, person-centred tool to support each service user to achieve their goals in in improving their mental health and wellbeing.

· I ensure that regular reviews take place to ensure that the person’s goals are still meaningful and appropriate in supporting them to achieve their outcomes, become more independent and are able to move on from the service in a timeous manner.

· I work mainly on a one-to-one basis in the community and/or in people’s homes; and may support/lead groupwork

· I will ensure that I update the client management system with accurate and appropriately detailed records of my interactions with service users

· I ensure that the people I support are connected to other Change Mental Health services, as appropriate

· I assist in identifying any unmet mental health and wellbeing needs and contribute to ongoing service development and improvement

· I will ensure continuity of service within the context of Change Mental Health values and strategic outcomes

· I build positive and professional working relationships with service users (and their families/carers), funders, regulatory agencies, statutory and voluntary sector service providers and the wider local community in order to better support service users and to promote the work of Change Mental Health

· I collate information and prepare reports for line management, as required

· I have a responsibility to ensure that I comply with all Health and Safety requirements

- General Duties:

· Act in accordance with Data Protection legislation. Ensure all records, personal, staff and service user data is managed in line with Data Management and Information Governance policies

· Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974

· As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist

· To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns

· To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role

· To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

- Essential Criteria:

· I am educated to (or I am willing to work towards) HNC Social Services/SVQ 3 Social Services and Healthcare (adults) and/or have experience of working in mental health services

· I am already registered/will be required to register, with the Scottish Social Services Council

· I have a sound knowledge of Health and Social Care theory and risk assessment/risk management

· I have a sound knowledge of Health and Social Care Policy in Scotland and can apply this to my role

· My I.T skills are of a good standard

· I am keen to develop my knowledge and skills, and I am willing to attend all appropriate training, as required

· I have a full, clean driving licence and I am prepared to travel across Lochaber to provide support to service users

Successful applicants for this post will require a Disclosure Scotland check and PVG Membership (this will be arranged by Change Mental Health during before you start your role). Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity with children or vulnerable adults.

Desirable Criteria

· I can work autonomously but also work equally well as part of a team

· I am competent in co-creating and reviewing development plans and taking appropriate action if needed

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Benefits

24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
A 35-hour working week, enhanced sick pay & season ticket loan.
A great work life balance with flexible and blended working environment.
Access to purchase a Blue Light Discount Card
Cycle to Work Scheme
Enhanced sick pay and leave entitlements.
Generous 37 days’ holiday.
Paid Mental Wellbeing days.
Professional development including funded opportunities

Notes

To apply please submit your CV and a Covering Letter through the online BreatheHR portal
Please note all applications must be received by midday on 03/11/25. Interviews are due to be held on 17/11/25
We welcome and encourage job applications from people of all backgrounds.
If you consider yourself to have a disability, please inform us of any arrangements that we may make to the interview process.
We reserve the right to close this advert earlier or later than stated. Please don’t delay your application to avoid any disappointment.
If you have any questions or would like an informal chat, please reach out to Lesley Collins at Lesley.Colllins@changemh.org

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