Vacancy at Reformer Studios
Customer Service Assistant
Salary
£ 26,000
West Bridgford, Nottingham
Vacancy listed
01/10/2025
Application deadline
10/10/2025
Details
About Reformer Studio
At Reformer Studio, we believe in creating a welcoming space where clients feel supported, motivated, and empowered in their wellness journey. Our community is at the heart of everything we do, and every touchpoint matters — from the moment someone makes an enquiry to the time they leave the studio after a class.
Position Overview
As a Customer Service Assistant, you’ll be the first point of contact for our community — managing enquiries, supporting our Studio Instructors and Leads, and ensuring a seamless client experience. You’ll bring warmth, professionalism, and organisation to every interaction, helping clients feel valued and connected to our studio.
Key Responsibilities
• Be the first point of contact for all client enquiries (email, phone, and social media), providing timely, friendly, and professional responses.
• Manage and filter enquiries to the relevant team members when needed.
• Follow our enquiry management process to ensure consistency and efficiency.
• Record and categorise enquiries using the correct platforms and systems.
• Support Studio Instructors and Leads with administration, customer needs, and calendar management.
• Assist with the organisation of events, workshops, and studio launches.
• Manage private bookings and support with teacher training projects.
• Respond to client reviews (including Google Reviews) with professionalism and brand-appropriate tone.
• Monitor and report on the success of promotions, discounts, and offers.
• Gather and support client feedback through surveys and feedback forms.
• Proactively engage with clients (including outbound calls) to build loyalty and support retention.
• Maintain positive, supportive relationships with both clients and team members.
What We’re Looking For
• A natural communicator with a warm, professional manner. • Exceptional organisation and attention to detail.
• Strong people skills with high emotional intelligence.
• Confident using social media platforms and digital tools.
• A proactive, adaptable team player who thrives in a busy studio environment.
• Experience in customer service and administration (essential). • Passion for wellness, fitness, or boutique studio culture (desirable).
Why Join Us?
This role is more than administration — it’s about being a vital part of our studio community. You’ll play a key role in shaping the client experience, supporting our instructors, and helping the business grow. At Reformer Studio, you’ll be part of a supportive, passionate, and innovative team that values both people and progress. You will also get unlimited reformer studio pass for yourself to join our classes and discounts for friends and family.
How to Apply?
Please submit an up to date cv, and a cover letter explaining how your experience matches that of this role and why would would like to join our team to hr@reformerstudio.co.uk.
At Reformer Studio, we believe in creating a welcoming space where clients feel supported, motivated, and empowered in their wellness journey. Our community is at the heart of everything we do, and every touchpoint matters — from the moment someone makes an enquiry to the time they leave the studio after a class.
Position Overview
As a Customer Service Assistant, you’ll be the first point of contact for our community — managing enquiries, supporting our Studio Instructors and Leads, and ensuring a seamless client experience. You’ll bring warmth, professionalism, and organisation to every interaction, helping clients feel valued and connected to our studio.
Key Responsibilities
• Be the first point of contact for all client enquiries (email, phone, and social media), providing timely, friendly, and professional responses.
• Manage and filter enquiries to the relevant team members when needed.
• Follow our enquiry management process to ensure consistency and efficiency.
• Record and categorise enquiries using the correct platforms and systems.
• Support Studio Instructors and Leads with administration, customer needs, and calendar management.
• Assist with the organisation of events, workshops, and studio launches.
• Manage private bookings and support with teacher training projects.
• Respond to client reviews (including Google Reviews) with professionalism and brand-appropriate tone.
• Monitor and report on the success of promotions, discounts, and offers.
• Gather and support client feedback through surveys and feedback forms.
• Proactively engage with clients (including outbound calls) to build loyalty and support retention.
• Maintain positive, supportive relationships with both clients and team members.
What We’re Looking For
• A natural communicator with a warm, professional manner. • Exceptional organisation and attention to detail.
• Strong people skills with high emotional intelligence.
• Confident using social media platforms and digital tools.
• A proactive, adaptable team player who thrives in a busy studio environment.
• Experience in customer service and administration (essential). • Passion for wellness, fitness, or boutique studio culture (desirable).
Why Join Us?
This role is more than administration — it’s about being a vital part of our studio community. You’ll play a key role in shaping the client experience, supporting our instructors, and helping the business grow. At Reformer Studio, you’ll be part of a supportive, passionate, and innovative team that values both people and progress. You will also get unlimited reformer studio pass for yourself to join our classes and discounts for friends and family.
How to Apply?
Please submit an up to date cv, and a cover letter explaining how your experience matches that of this role and why would would like to join our team to hr@reformerstudio.co.uk.