The Brick is a charity with big aspirations and its local community at the heart of everything it does. As a result, The Brick follows a strategy and approach focusing on personal development by following The 3 R’s. 

The 3 R’s are: Relief, meeting felt needs, Restoration, equipping people for self-sustaining, independent living, and Reformation, speaking out and acting against social injustice. 

The key role will be to support The Brick and individuals we support in our accommodation. You will be part of a team supporting individuals in emergency and supported accommodation. Your role will be to support the individuals with their immediate needs and to secure a move on to appropriate medium- and long-term stable accommodation. Please note that this is a lone working post in a small provision with 5 residents aged 18+.

To line manage the Independent Living Mentor team, ensuring that a consistent high level of service is provided.  To ensure that bespoke support is provided to vulnerable individuals and families across the borough and that accurate advice and information is provided to allow individuals to secure and maintain permanent accommodation. To ensure that people have access to relevant services, training and advocacy in order to remove barriers to independent living.  To ensure that individuals are appropriately safeguarded and that all recording is completed to a high standard. The ILM Team Lead will also be responsible for carrying a caseload 

To support and line manage the team of Independent Living Mentors.

To carry out regular My Time supervisions with staff.

To review caseloads regularly and manage the allocation of new referrals from internal and external agencies.

To ensure accurate real-time record keeping in relation to lamplight and other sources of data collection e.g. M-Think.

To ensure all support and training needs are met for staff following My Times

Management of Breath HR profiles for the team of Independent Living Mentors, including approval of leave requests, uploading of documentation, managing expenses and time logs.

To monitor performance and ensure that we are meeting all contractual demands

To ensure all relevant support paperwork and documentation is completed and monitored.

To carry out safeguarding reviews of TIER forms submitted by ILM team members and liaise with safeguarding lead to ensure these are actioned and reviewed in accordance with the safeguarding policy.

To represent the ILM team at the Bimonthly organisational meeting and deliver reports detailing an overview of your service.

To support people in a positive way by focusing on their personal development. The aim is to equip people with the skills and confidence to progress into independent accommodation 

To work as part of a team in the best interests of everyone, liaising with other professional agencies and the Asset Coach team. To identify future housing options and agree an action plan to achieve this.

To ensure that individuals have an understanding of financial management in preparation for independent living, including focus on rent payment and budget creation

To ensure that individuals are safe, inspired and engaged to reach any goals they have set for themselves

To understand that individuals may have experienced tough life experiences and may require a greater level of understanding, thoughtfulness and empathy

To work with people to identify their abilities. Promote and encourage the attendance of internal and external groups and training where appropriate.

Ensure that privacy and dignity is always maintained 

Develop knowledge of local community resources 

Working with Internal and External Agencies 

Develop and maintain effective working relationships with other agencies including, but not limited to, housing agencies, social services, mental health team, tenancy support services and alcohol and drug services

Provide information requested by internal and external stakeholders accurately and on time. 

Attend promotions, external meetings and case conferences about the service. 

Liaise with other service providers, both statutory and non-statutory, to ensure that individuals can access and use all appropriate services to meet their needs. 

Health and Safety 

In line with Health and Safety and Lone Working Policies, take reasonable care of personal health and safety and the health and safety of colleagues, individuals and other persons who may be affected by acts and omissions. 

Diversity 

Understand and implement The Brick’s Equal Opportunities Policy

Out of Hours 

Be willing to undertake work out of hours, including weekends and evenings, when necessary.

Be willing to undertake and assist in fundraising activities which may occur out of hours
 

Promote fundraising for the charity

General 

Maintain a proactive approach to keeping well informed of changes and developments in relevant legislation and benefits.

To ensure that all required information and paperwork for Funders is completed and submitted on time as to not put the service in jeopardy. 

The Post holder must be able to use their own initiative to work in a strategic manner and manage their own time to a high degree.

The post holder will be expected to:

Operate all financial procedures in line with Queen’s Hall Action on Poverty.

Maintain accurate and up to date case files and understand that these files will be audited regularly for optimum performance.

Ensure that the Electronic Database Case Management System is always up to date to afford all staff an up-to-date picture of each person’s journey and risk.

Participate in individual performance review and respond to agreed objectives. 

Attend case management and managerial supervision as required. 

Attend and be an active participant in team meetings, team training and other internal meetings etc. 

Attend external meetings, forums, conferences, training etc as required by Queen’s Hall Action on Poverty. 

Be aware of professional standards expected in the service, in terms of holistic person-centred delivery, required ongoing personal and professional development. 

Maintain up-to-date knowledge of legislation, national and local policies, procedures, recommendations and guidelines in relation to Housing and Welfare Rights and keep informed of advances/developments in Tenancy issues.

Take responsibility for ensuring that legal obligations regarding information which is processed for both service users and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Confidentiality Policies. 

Not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. 

To undertake other such duties consistent with the post, as jointly agreed between the post holder and Queen’s Hall Action on Poverty. 

To always deliver the service in line with and adhere to the Policies and Procedures 

Queen’s Hall Action on Poverty are committed to the safeguarding and protection of all young people and adults, In line with our Safeguarding policies. We will carefully select, train and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection policies.