Application deadline: 12pm noon 9th October 2025
Interviews: 16th and 17th October 2025
Working week: 37 hours a week, one day WFH. 

We are excited to introduce a newly created role at the Union of Students  Data and Insight Coordinator, designed to support the delivery of our ambitious new strategy. This role will be central to enhancing how we gather, analyse, and act on student feedback and engagement data. If you are passionate about turning insights into impact and want to help shape the future of student experience, this is a unique opportunity to be part of something transformative from the ground up.

To coordinate data collection and insight reporting for the Union. To manage all survey activity for the Union. To lead on management of digital student voice and coordinate the paid student feedback pool initiative.

·       To coordinate the creation and distribution of all Union surveys.

·       To collate insights from all surveys and produce detailed reports for the Union.

·       To launch and manage the paid student feedback pool initiative. 

·       To analyse data for the Union, including Student Voice, marketing interactions, customer satisfaction and commercial trends.

·       To lead on the collation and reporting of engagement data for the Union, including but not limited to: PAL, Student representatives, community members.

·       To train Student Leaders in the use of data, insight, and the online feedback platform.

·       To deliver training to Student Leaders in the use of data collection and feedback gathering.

·       Provide regular communication to student groups regarding trends or key issues, e.g., newsletter, reports, campaign ideas.

·       Provide data and analysis to the student voice team to use in regular Union reporting to the University (e.g. Real Time Issues, Union Trends Report).

·       To help promote and develop online feedback mechanisms as a method for hearing and acting upon the student voice.

·       To find new and creative ways to gather feedback from students.

·       To support continual review of our digital student voice mechanisms.

·       To support activities related to the National Student Survey.

·       Ensure the database of Student Reps is accurate, providing a gap analysis for the Voice Coordinator to use to rectify programme gaps.

·       To support the voice team in delivery of key events and activities throughout the year including induction, democratic meetings, freshers, rep conference, education awards etc. 

·       To manage the new digital feedback system.

·       To support in the coordination of delivering Union induction sessions to support awareness of the Union’s services.

·       To contribute to Union Membership projects that link with strategic targets.

·       Work together to deliver the Union annual plan/strategy.

·       To develop effective relationships with all teams across the Organisation.

·       To develop an effective working relationship with Voice Coordinators.

·       To directly supervise relevant department student staff under the management of the Voice and Insight Manager.

·       Work closely with the Executive Officers to assist them in feedback collation and insight reporting.

·       Create positive and productive relationships with University staff e.g., Programme Leaders/ College Senior Leadership teams/ Centre for Quality and Assurance/ Student Experience Team.

The principle role and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.

All Union employees are expected to work within the ethos of the Union and strive to achieve the following:

1.  To work at all times within relevant legislation as well as structures, policies, and procedures.

2.  To work co-operatively with other Union staff and officers, as well as relevant external organisations.

3.  To adhere to the highest standards, especially of customer service and safety.

4.  To seek to continually develop and improve Union facilities and services.

5.    To keep up to date with sector developments, local competition, and students’ views/needs, where necessary undertaking market research to generate such information.

6.  To undertake necessary training and to attend all meetings as requested.

7.    To promote a positive and professional image of the Union to its members, customers, stakeholders, and other external people.

8.  To positively contribute to the organisations ethical & environmental ethos.

9.  To perform any other additional reasonable duties as deemed appropriate.

Staff are required to have a Personal Development Plan and to participate in training, meetings or conferences considered relevant to their job.

 

Staff must carry out their duties with full regard to the rules policies and procedures and conditions of service contained in the staff information guide.

A condition of the employment is that all staff are expected to assist in key events throughout the year e.g. Welcome, Elections and any other key events if necessary. Staff are expected to portray a positive image both internally and externally of the Union by displaying standards of service integrity, punctuality, politeness, and professionalism.

| CRITERIA | Requirement | Application | Interview Day
| QUALIFICATIONS |   |   | 
| Good general education, typically to the Higher/A level equivalent | Essential | ✓ | 
| University/College Degree | Desirable | ✓ | 
| EXPERIENCE |   |   | 
| Experience of coordinating multiple tasks | Essential | ✓ | 
| Demonstrable experience of working effectively on own initiative | Essential | ✓ | ✓
| Experience of data analysis, writing and presenting reports | Essential | ✓ | ✓
| Experience of academic representation structures within an education setting | Desirable | ✓ | 
| Experience of coordinating small to large scale projects | Desirable | ✓ | ✓
| Experience of complex administration systems and processes | Desirable | ✓ | ✓
| Experience of working with volunteers and/or elected representatives | Desirable | ✓ | ✓
| Proven experience of affecting change through data analysis and presentation | Desirable | ✓ | ✓
| Experience of formulating reports for senior colleagues | Desirable | ✓ | 
| Experience of creating and delivering training | Desirable | ✓ | ✓
| KNOWLEDGE |   |   | 
| Understanding of current policy and themes in Higher Education, Further Education and Students’ Unions within the UK | Essential | ✓ | ✓
| Knowledge of data protection legislation. | Essential | ✓ | ✓
| Knowledge and understanding of data analysis and writing detailed reports. | Essential | ✓ | ✓
| Knowledge and understanding of data visualization and relevant analysis tools. | Essential | ✓ | ✓
| ATTRIBUTES/SKILLS |   |   | 
| Able to understand working with, and alongside, a complex external organisation | Essential | ✓ | ✓
| Self-motivated and self-reliant | Essential | ✓ | ✓
| IT competent with a working understanding of Microsoft Office | Essential | ✓ | 
| Exceptional interpersonal and communication skills (written and oral) | Essential | ✓ | ✓
| Able to create and maintain strong working relationships with key stakeholders and staff | Essential | ✓ | ✓
| Able to overcome hurdles and problems in a constructive manner | Essential | ✓ | ✓
| Able to administer governance documents and policies | Desirable | ✓ | ✓
| VALUES AND ETHICS |   |   |  
| Desire to work within a democratic & student led environment | Essential | ✓ | ✓
| Understanding and commitment to equal opportunities | Essential | ✓ | ✓
| Desire to work within organisation which serves a culturally diverse membership | Essential | ✓ | ✓
| Committed, positive, outgoing, and approachable with a ‘can do’ attitude | Essential | ✓ | ✓
| Demonstrably high standards of personal integrity | Essential | ✓ | ✓