Location: Reading with Hybrid working

Contract: Full-time, permanent 

Closing Date: 16th September 2025, 12:00 PM

Core Purpose:

Key Responsibilities

• Lead the end-to-end recruitment, matching, and onboarding of volunteers to power a diverse range of income-generating events — from flagship national campaigns to local community activations. 
• Partner with the Income & Engagement team to scope and define volunteer resource requirements, aligning support with campaign objectives and audience needs. 
• Serve as the on-the-ground volunteer lead at key events, delivering confident, compassionate guidance to ensure smooth, impactful delivery. 
• Design and deliver high-quality volunteer briefings and resources that inspire, inform, and equip volunteers to create magical moments for participants and families. 
• Develop and maintain clear, accessible volunteer role descriptions, training materials, and operational protocols tailored to each event’s scale and format. 
• Coordinate complex volunteer logistics — including travel, accommodation, safeguarding, and accessibility — to create a seamless and inclusive experience for every volunteer. 
• Champion the value of volunteer contributions by evidencing their impact on income generation, supporter experience, and mission delivery. 
• Monitor and evaluate volunteer engagement and performance using qualitative feedback and data insights, refining recruitment and stewardship strategies to grow a motivated, mission-aligned volunteer community. 

Essential Criteria:

• Equivalent experience and knowledge acquired in the relevant fields minimum of an NVQ 3 (e.g. volunteer management, community engagement, events, fundraising, or nonprofit leadership). 
• Significant experience working with volunteers in both fundraising and community contexts, including recruitment, training, and stewardship. 
• A strong understanding of the value volunteers bring to income generation and event delivery. 
• Experience acting as a volunteer lead at events or large-scale campaigns. 
• Proven experience in volunteer management, including onboarding and ongoing support. 
• Experience supporting income-generating or public-facing events, ideally within the charity or non-profit sector. 
• Understanding of community fundraising and volunteer-led income generation. 
• Knowledge of safeguarding, risk management, and best practices in volunteer engagement. 
• Experience working cross-functionally with internal teams and external stakeholders. 
• Experience developing and delivering volunteer training or induction programmes. 

To apply for this role:

1. Are you eligible to work in the UK?
2. Will you require any reasonable adjustment during the selection stages?
3. When are you available to start this role?

1. Thinking about the context of the job description, how would you demonstrate our values of magic, inclusion and inspiration in a meaningful way in this role
2. Please tell us about your experience as it relates to the key responsibilities for the role.
3. Please describe your experience leading the recruitment, onboarding, and coordination of volunteers for income-generating events or campaigns. What impact did this have on fundraising outcomes? 
4. How have you developed or implemented strategies to engage volunteers or community supporters in fundraising activities, such as challenge events or local campaigns? 
5. Tell us about a time you acted as the volunteer lead at a large-scale or public-facing event. How did you ensure the volunteers were well-prepared and supported? 
6. This role involves developing inclusive, engaging volunteer opportunities for a variety of audiences, including post-wish families. Can you share an example of how you've adapted your approach to meet different supporter needs? 
7. Make-A-Wish values strong cross-team collaboration. Can you give an example of how you’ve worked with other departments (e.g. fundraising, marketing, community outreach) to deliver a successful volunteer-led initiative or event?