Usher ( Casual )
Salary £ 12.60 Hourly
COVENTRY
Vacancy listed 12/08/2025
Application deadline 29/08/2025
Details
BELGRADE THEATRE - JOB DESCRIPTION

                                                                                                                                            Post:                              Usher (Casual)
Salary:                               £12.60
Employer:                     Belgrade Theatre
Department:               Front of House and Operations
Line Manager:               Deputy Front of House and Operations
Reports To:                  Front of House and Operations Manager

 

Be Part of the Show – Join Us as a Casual Usher at the Belgrade Theatre

 
Love the buzz of a busy theatre? Enjoy meeting new people and being at the heart of the action? As a Casual Usher at the Belgrade Theatre, you’ll be part of a team that makes every performance unforgettable for our audiences. From welcoming guests with a smile to helping them find their seats, selling programmes and refreshments, and ensuring everyone has a safe, comfortable, and enjoyable visit – you’ll be one of the friendly faces that keep the magic alive night after night.

 
At the Belgrade, our mission is simple but powerful: to use the transformative power of theatre to enrich the people of Coventry and beyond. Guided by our values of Collaboration, Evolution, and Authenticity, we create unforgettable experiences and a welcoming, inclusive space for all.

 
As Coventry’s largest professional producing theatre, we welcome over 250,000 people each year to our two beautiful auditoriums, creative studios, and lively café and bar. You’ll be joining a buzzing, creative environment where no two shifts are ever the same – one night you could be part of the excitement of a glittering musical, the next helping to bring a powerful drama or a laugh-out-loud comedy to life.

 
This is more than a job – it’s a front-row seat to the magic of live theatre, and a chance to play your part in creating memorable experiences for our community.

 The Belgrade Theatre is an Equal Opportunities Employer 

 Aim of post

 The Belgrade Theatre is a busy organisation producing and presenting plays in two auditoria, a full programme of community engagement, talent development and education work and an expanding Events and Conferencing business, fully operational Monday to Saturday until late with occasional Sunday performance openings and frequent Sunday hires.  Our Catering Operations run 7 days/week.  

 This post is in charge of all organisational and administrative aspects for delivering performances as well as driving Front of House (FOH) and Conferencing Sales for the Theatre’s business

 With a passion for theatre and its role within the community, the team member will support the Front of House Department’s aims, objectives and responsibilities in this varied and dynamic environment, providing a high standard of customer care and a wide range of services essential to the efficient day-to-day operations of the Belgrade Theatre, its staff, visitors and customers.   Much of this work is centred around theatre performances but there are also daytime Events that Ushers/Stewards will support. 

 Responsibilities

  • Provide a welcoming, professional presence and excellent customer service during performances and events.
  • Greet and seat patrons, assist with access needs, and ensure audience comfort and safety at all times.
  • Sell programmes, refreshments, and merchandise; distribute leaflets; clear litter; and keep public areas clean and tidy.
  • Enforce theatre policies politely to maintain a comfortable environment for all visitors.
  • Be knowledgeable and enthusiastic about the theatre and its productions.
  • Work flexibly, including evenings, weekends, and busy seasons (e.g. pantomime).
  • Support events and conferences under Duty Manager supervision, including ushering, assisting with setups, and liaising with other departments such as Catering.
 
Financial Responsibilities

  • Demonstrate accuracy in all cash handling and record keeping; closely adhering to cash handling procedures.
  • Accurate cashing up of all monies quickly and efficiently
 
General Responsibilities

  • To be the welcoming face to our external and internal customers, and Visiting Companies and artists, providing excellent levels of customer service, working as part of a team to achieve the highest standards of customer service satisfaction.
  • To adhere to Health & Safety and Fire Safety legislation and be part of the team to lead on emergency evacuations
  • To ensure that all front of house areas are kept clean and tidy and presentable at all times.
  • Actively selling Front of House sales lines, including ice creams, sweets, programmes and merchandise
  • To undertake any other duties which are consistent with the function of the job including attending staff meetings and training courses.  Such tasks will not be of an unreasonable nature and shall be commensurate with the level of the post.
  • To develop an understanding of the Belgrade Theatre brand 
  • To work at all times within the Theatre’s Equal Opportunities Policy, and especially to create and maintain equality of access for local people to appropriate activities for self-expression within an atmosphere of mutual trust and respect.
  • To work within the Theatre’s policies, in particular within its Health and Safety policies, and ensure adherence to these policies by freelance workers. 
  • To act as ambassador for the Theatre in general 
 
Required Skills

 Essential

  • Enthusiasm for theatre and its role in the community.
  • Commitment to helping patrons from all backgrounds and with varied needs.
  • Smart, polite, friendly, and efficient manner.
  • Good fitness and mobility to meet the physical demands of the role.
  • Passion for live theatre and interest in the Belgrade’s productions.
  • Alignment with the Belgrade’s values: passionate, artistic, and warm.
  • Flexible, adaptable, and open to change.
  • Strong team player who supports and collaborates with colleagues.
 
Desirable

  • Experience working in a similar customer facing role
  • Cash handling experience 
 
Terms and Conditions

  • Casual role – no guaranteed hours; work is offered and accepted as available.
  • Busiest period: September–May; quieter June–July; usually closed in August.
  • Expected to work around 3 of 8 weekly shifts (Mon–Sat, mainly evenings). Some Sundays/Bank Holidays required, especially during Panto season (overtime rates apply). Daytime shifts may be available for matinees/events.
  • Shifts are a minimum of 3.5 hours, paid monthly at £12.60 per hour.
  • Training: up to 5 shifts during probation (1-week notice). After training, 1-month notice applies. No notice can normally be given 1 Oct–15 Dec.
  • Uniform must be worn and maintained according to policy.
  • Pension: Auto-enrolment with NEST; 3% employer contributions (rising per legislation).
  • Holiday: 28 days (incl. Bank Holidays), increasing to 33 with service; pro rata for part-time/casual staff. Holiday pay based on shifts worked, partly paid in summer. No holiday over Christmas.
  • Transport home provided for late finishes after 11pm.
  • Staff benefits: complimentary tickets (conditions apply), 10% café/bar discount.
  • Agreement based on UK Theatre/BECTU terms, covering sick pay, family leave, grievance, and discipline.
  • Commitment to safeguarding children, young people, and vulnerable adults.
  • Must provide proof of right to work in the UK.
  • Employment starts on the first working day.
 
Location: 

It is our preference that the Welcome Host lives within easy commuting distance of Coventry.

Apply Now

Uploading your CV and Cover Letter

For an informal conversation about the role, please contactekitson@belgrade.co.uk

 Our Commitment to Equality

 The Belgrade Theatre is proud to be a Disability Confident Employer and is deeply committed to fostering an inclusive, welcoming, and supportive environment for everyone. We actively encourage applications from people of all backgrounds, identities, and experiences—including but not limited to individuals of all races, ethnicities, genders, sexual orientations, ages, faiths or beliefs, disabilities, and neurodiverse conditions.

We believe that a diverse workforce enriches our creative community and strengthens our connection to the audiences we serve. Our commitment to equality, diversity, and inclusion is at the heart of everything we do, and we strive to ensure that all employees and applicants feel valued, respected, and empowered to bring their full selves to work.

If you require any adjustments, accommodations, or assistance at any stage of the recruitment or application process, please do not hesitate to contact us at recruitment@belgrade.co.uk with the subject line ‘Application Assistance’. We will work with you to provide the support you need to make your application journey as accessible and comfortable as possible.

 If you are applying through the Disability Confident Scheme, please reference that in your cover letter or application, and complete the disability confident survey via this link: Disability Confident Survey.

 EQUAL OPPORTUNITIES FORM

 The Belgrade Theatre is committed to ensuring equal opportunities, aiming to attract and work with staff from a wide diverse pool. The information that you give us on this form will be treated confidentially and stored on our HR database as statistical information only. This will be used to help monitor the diversity of applicants and to enable us to continue to develop policies and procedures regarding diversity and to submit required data to our funders. The information you supply will not be made available to anyone in any form other than anonymous data.

Please complete our monitoring form via this link: Diversity and Equal Opportunities form.

At the Belgrade Theatre, we are dedicated to creating an
environment where everyone has equal opportunity to thrive and contribute to telling powerful, diverse stories that reflect our vibrant community.

APPLY NOW

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