Casual Duty Manager
Salary £ £14.45 Hourly
COVENTRY
Vacancy listed 30/07/2025
Application deadline 29/08/2025
Details
Post: Casual Duty Manager
Salary & Band: £14.45 per hour
Department: FOH and Operations
Contract: Casual
Line Manager: FOH and Operations Manager


Are you a natural leader with a passion for creating unforgettable guest experiences?
 
We're on the lookout for a dynamic, hands-on Front of House and Operations Manager who thrives in a fast-paced environment and knows how to keep both teams and operations running smoothly. If you're ready to take charge, make an impact, and be the face of a vibrant and welcoming space, this is your opportunity to shine.


Purpose of Role

This post is responsible for delivering quality Duty Management for performances and occasional daytime cover. Reporting to the Front of House and Operations Manager, the Casual Duty Manager is responsible for providing an efficient, effective and a smooth-running Front of House operation. Achieving a high level of service for customers whilst maximising income from ancillary sales, ensuring full compliance with licencing and legal requirements and making sure access and other services are delivered to a high standard. Furthermore, delivering a high-quality experience to the Theatre’s audiences when visiting the Belgrade, ensuring that we are accessible to patrons with disabilities. Maximising ancillary sales through ice creams, programmes, sweets, and merchandise and developing a team of Ushers and Volunteers.

The focus of the role is on Customer Care and Front of House sales to customers serving both Theatre work (scheduled performances, community & education events, being responsible for the building as a public facility) and events and conferencing (commercial hires and facilities).

What you will do:

Main Duties and Responsibilities
Operational:

  • Delivery of efficient and quality operational services for all performances, on site and off site, and events and conferencing. 
  • Delivery of the theatre’s Customer Care Policy.
  • Act as a Duty Manager on a casual basis, as and when required.
  • Oversee the Front of House operation to ensure that facilities to the public are well maintained and well presented throughout, providing a high level of support and care for visitors and customers. During performance/event times only, as and when required.
  • Act as a welcome host for visiting patrons. 
  • When acting as a Duty Manager be responsible for the safety and security of building users (including staff), visitors, audiences and the premises by ensuring compliance with licensing requirements and legislation, being responsible for lock up and where necessary, refusing admittance and ejecting undesirables.
  • Deal with and record complaints/praises whilst on shift and as per the theatre’s policy. 
  • When acting as Duty Manager they are seen by customers and staff alike to be representing Theatre Executive Management, and they must always conduct themselves appropriately and comply with the theatre’s Uniform Policy.
  • Manage a team of Ushers and Volunteers during performance and event times only.

Financial:

  • Drive on the ground Front of House sales to achieve income targets, looking for opportunities to maximise income. 
  • Adhere to cash handling procedures, administration and stock control systems ensuring supplies and services are ordered/organised and all waste is kept to an absolute minimum and accurate record kept.

General:

  • To be based at the theatre. 
  • To be the welcoming face to our external and internal customers, managing the Front of House team to achieve the highest standards of customer satisfaction.
  • To adhere to Health and Safety and Fire Safety legislation and be part of the team to lead on emergency evacuations when on duty. 
  • To ensure that all front of house areas are kept clean, tidy and presentable at all times. 
  • To undertake any other duties which are consistent with the function of the job including attending staff meetings and training courses. Such tasks will not be part of an unreasonable nature and shall be commensurate with the level of the post. 
  • To develop an understanding of the Belgrade Brand.
  • To work within the theatre’s Equal Opportunities Policy, and to create and maintain equality of access for local poep0le to appropriate activities for self-expression within an atmosphere of mutual trust and respect. 
  • To work within the theatre’s policies, within its Health and Safety and Environmental policies and ensure adherence to these policies by those working on performance shifts.
  • To act as an ambassador for the theatre in general.

What we are looking for:

Essential

  • A willingness to embrace the Belgrade Brand Vision and Values.
  • Passionate about the theatre and the part it plays in and for its community. 
  • A polite, engaging and welcoming persona, and the ability to engage with customers, with good spoken and written English. 
  • A thorough understanding of what makes good customer service and the ability to instil a positive ethos in others.

Demonstrable experience

  • Maintaining operational procedures 
  • Managing a team of casual staff in a busy working environment 
  • Complying with cash handling procedures 
  • Ensuring compliance with health and safety legislation
  • Energy, flair and enthusiasm. 
  • Flexibility and willingness to embrace change.
  • Excellent leader and team worker, supporting the work of colleagues as well as inviting support and input in return. 
  • Numerate and literate; computer literate: proficiency in the use of Word, Outlook and Excel and willingness to learn other computer packages used by the theatre.
  • To be an effective champion of the value of live theatre.

Desirable
  • Experience of working in an arts organisation/venue 
  • Previous experience as a Duty Manager or Supervisor within a theatre or hospitality environment. 

Additional Information
Starting Date: ASAP

Probationary Period:
Two months during which time the notice period is two weeks. After confirmation of appointment the notice period increases to one month.

Working Hours:
This is a casual post with no guaranteed set hours (excluding meal breaks; main meals are 30 minutes/one hour break) over five days Monday – Sunday between 8.00am – midnight with regular weekend/evening work. A minimum call is 3.5 hours. A typical evening performance would be 5 hours.
The Belgrade operates a House Agreement based on the UK Theatre/BECTU (Broadcasting, Entertainment, Cinematograph and Theatre Union) Agreement and its Staff Handbook outlines the terms on sick pay, maternity leave and pay, paternity leave and pay, grievance and discipline and other relevant staff matters.

Overtime:
Overtime will be payable in line with the UK Theatre/BECTU Agreement.

Pension:
Auto-enrolment with Belgrade currently making 3% employer contributions, which will rise in line with legal requirements. The theatre’s appointed pension provider is NEST. Further details are available.

Holidays:
28 days per annum including Bank Holidays, rising by one day every complete year worked, to a maximum annual holiday entitlement of 33 days (including Bank Holidays).  Pro Rata for part time working.  Holiday must be co-ordinated with the wider department and must avoid peak periods. Ability to take leave over the Panto period is limited and dependant on sufficient cover being in place.  Holiday pay is paid monthly as per Belgrade Theatre Casuals Holiday Pay Policy

Location:
It is our preference that the Duty Manager lives within easy commuting distance of Coventry.

For an informal conversation about the role, please contact ekitson@belgrade.co.uk
Interviews will take place W/C 15th September 2025.

Our Commitment to Equality

The Belgrade Theatre is proud to be a Disability Confident Employer and is deeply committed to fostering an inclusive, welcoming, and supportive environment for everyone. We actively encourage applications from people of all backgrounds, identities, and experiences—including but not limited to individuals of all races, ethnicities, genders, sexual orientations, ages, faiths or beliefs, disabilities, and neurodiverse conditions.
We believe that a diverse workforce enriches our creative community and strengthens our connection to the audiences we serve. Our commitment to equality, diversity, and inclusion is at the heart of everything we do, and we strive to ensure that all employees and applicants feel valued, respected, and empowered to bring their full selves to work.

If you require any adjustments, accommodations, or assistance at any stage of the recruitment or application process, please do not hesitate to contact us at recruitment@belgrade.co.uk with the subject line ‘Application Assistance’. We will work with you to provide the support you need to make your application journey as accessible and comfortable as possible.

If you are applying through the Disability Confident Scheme, please reference that in your cover letter or application, and complete the disability confident survey via this link: https://forms.gle/eiuBcSW8cncJCFn66

EQUAL OPPORTUNITIES FORM

The Belgrade Theatre is committed to ensuring equal opportunities, aiming to attract and work with staff from a wide diverse pool. The information that you give us on this form will be treated confidentially and stored on our HR database as statistical information only. This will be used to help monitor the diversity of applicants and to enable us to continue to develop policies and procedures regarding diversity and to submit required data to our funders. The information you supply will not be made available to anyone in any form other than anonymous data.

Please complete our monitoring form via this link:https://forms.gle/XtuY2AkKijA2GdhV7

At the Belgrade Theatre, we are dedicated to creating an
environment where everyone has equal opportunity to thrive and contribute to telling powerful, diverse stories that reflect our vibrant community.


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