Contract:                          Fixed, ending 29th May 2026

 Hours of work:                Flexible, up to 12 hours per week, with the possibility of extra to cover annual leave/sickness

 Salary:                               From £10.00 per hour (national living wage applies for applicants 21 and over)

 Location:                          The Union of Students’ retail shops at Kedleston Road and Markeaton Street campuses.

The Union of Students are seeking to recruit new Retail Assistants for the start of the academic year.
 We are looking to hire students who are enthusiastic, passionate and customer focused, with a desire to learn and work in a variety of environments.

Ideally, candidates will have experience working in a customer facing role in a retail environment with experience of opening and closing procedures. However, the Union will fully train successful applicants.

In return, the Union can offer you flexible working hours to fit around your study, great rates of pay and the opportunity to make new friends.
 

The main purpose of this role is to assist the Retail Manager with the effective management of the Union of Students retail outlets. To provide high quality customer care and efficient stock replenishment. The role will also require maintaining high standards of hygiene and complete all routine organisational checks and paperwork as required within our retail outlets. To promote a positive and professional image of the Union of Students to its members, customers, stakeholders at all times. 

·       To conduct end of day cashing up and cash uplifts during shift, ensuring the correct floats and limits are maintained

·       To ensure that all policies and procedures are adhered to without compromise

·       To carry out stock rotation duties and pest checks when required and complete relevant paperwork. 

·       To ensure that our retail shops are merchandised in the most attractive fashion

·       To ensure all deliveries are processed in accordance with Union procedures, ensuring stock rotation of all stock

 
Other key tasks |  

·       To attend team meetings

·       To work effectively as part of a team

·       To correctly carry out promotional duties

·       To ensure the staff dress code is adhered to

·       To seek continual development and improve union facilities and services.

·       To ensure all hours worked are recorded accurately

 
Performance Measures:

·       Line Management appraisals

·       Customer feedback

·       To complete all annual training such as health & safety and any other relevant training

 

General: 
The principle role and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate. 

 All employees are expected to work within the ethos of the Union and strive to achieve the following: 

1.    To work at all times within relevant legislation as well as structures, policies and procedures. 

2.    To work co-operatively with other Union of Students staff and officers, as well as relevant external organisations. 

3.    To adhere to the highest standards, especially of customer service and safety. 

4.    To seek to continually develop and improve our facilities and services. 

5.    To undertake necessary training and to attend all meetings as requested. 

6.    To promote a positive and professional image of the Union of Students to its members, customers, stakeholders and other external people. 

7.    To positively contribute to the organisations ethical & environmental ethos. 

8.    To perform any other additional reasonable duties as deemed appropriate.

 
Staff must carry out their duties with full regard to the rules policies and procedures and conditions of service contained in the staff handbook. 

 A condition of the employment is that all staff are expected to assist in key events throughout the year e.g. Fresher’s, Elections and any other key events if necessary.

 This list is not exhaustive and is a general indication - the role holder will be expected to complete any reasonable task requested of them. 

 

 REQUIREMENTS:
Studying at Derby University - Essential 
Be available for an immediate start following a successful interview - Essential 
Be available to work flexible and unsociable hours form early mornings and weekends - Essential 

EXPERIENCE: 
Of end of day cashing up 
Of giving excellent levels of customer service 
Of working in a retail environment 
Of working effectively in a team and using own initiative

ATTRIBUTES/SKILLS: 
Excellent interpersonal and communication skills at all levels over complex issues (written and oral)
Able to create and maintain good working relationships with our members, staff and promoters 
Ability to work in a fast paced environment 
Able to overcome problems in a constructive manner 
Excellent timekeeping 
Presentable at all times

VALUES AND ETHICS 
Desire to work within a democratic and student led environment 
Understanding and commitment to equal opportunities
Desire to work within an organisation which serves a culturally diverse membership 
Committed, positive, outgoing and approachable with a ‘can do’ attitude