Vacancy at The Mary Stevens Hospice
Fundraising Administrator (15 hours per week, 9.30am to 2.30pm on Monday, Friday and a flexible third day)
Salary
£ 12.21 per hour
The Mary Stevens Hospice, 221 Hagley Road, Oldswinford, DY8 2JR.
Vacancy listed
22/10/2025
Application deadline
02/11/2025
Details
Job Purpose:
The Fundraising Administrator plays a crucial role in supporting the work of the Fundraising Team by delivering exceptional donor care and efficient fundraising administration. This role is vital in maintaining accurate supporter records, processing donations and assisting with the delivery of fundraising campaigns and events.
As a first point of contact for many of our supporters, you will help provide outstanding stewardship through strong communication and meticulous attention to detail. Your contribution will directly support the Hospice’s fundraising success and help advance our wider charitable goals.
Key Responsibilities:
Donor Administration
· Maintain accurate and up-to-date records on the fundraising database.
· Process donations, issue timely thank you letters and receipts.
· Support regular giving and membership schemes.
· Assist with preparing and submitting Gift Aid claims.
· Generate donor reports and fundraising data as needed.
Fundraising Support
· Provide administrative assistance for fundraising campaigns and appeals.
· Support donor stewardship activities.
· Help the Events, Corporate, Community and Challenges Fundraisers with planning and delivering events through accurate administration.
· Administer and co-ordinate collection box donations
· Assist with event logistics, including registration and attendance tracking.
Team Administration
· Act as the first point of contact for general fundraising enquiries, always maintaining polite and positive communications.
· Organise and schedule team meetings; take minutes when needed.
· Maintain organised digital and paper filing systems.
· Order supplies and materials, for fundraising activities
· Provide general administrative support to the wider fundraising team.
Additional Duties
· Support cross-departmental projects as required.
This is not an exhaustive list and you may be required to carry out other reasonable tasks and duties to assist with the smooth running of the hospice.
Person Specification
Essential
Person Specification
Essential
· Previous experience in an administrative role.
· Skilled in database use and record management.
· Experience handling financial transactions and maintaining financial records.
· Excellent attention to detail and high accuracy.
· Strong organisational skills; able to manage multiple tasks.
· Proficient in Microsoft Office 365 (Word, Excel, Outlook, SharePoint).
· Clear and effective written and verbal communication.
· Ability to manage confidential information appropriately.
· Self-motivated and adaptable, with the ability to work independently.
· Strong interpersonal skills and a collaborative team approach.
· Commitment to providing excellent customer/supporter service.
· Willingness to occasionally work outside regular office hours at events.
Desirable
· Experience within a fundraising environment.
· Familiarity with fundraising databases.
· Understanding of Gift Aid regulations.
· Experience supporting events.
· Knowledge of GDPR and data protection requirements.
· Experience processing donations or retail sales.
· Awareness of the charity sector and its values.
Benefits
* Enhanced Holiday Entitlement
* Company Sick Pay
* Access to Blue Light Card discounts
* Access to Employee Assistance Programme
*Free Car Parking
* Supporting the local community
Notes
We welcome applications from all individuals, regardless of background or identity. We value diversity and are dedicated to creating an inclusive environment for all employees. If you require any adjustments or support during the recruitment process, please let us know – we’re happy to help.