COMMERCIAL MANAGER
Salary £ 33,397 per annum
Standalone Farm – Letchworth
Vacancy listed 27/05/2025
Application deadline 20/06/2025
Details
40 hours per week  - working on a rota shift pattern

Join us in seeing our vision come to life, where living in Letchworth Garden City offers everyone the opportunity to flourish as part of a vibrant community, enjoy the best that both town and country offers, and benefit from easy access to nature with unrivalled facilities, culture, and support networks.   
 
It’s an exciting time for us at Standalone Farm, we have a new opportunity reporting directly to our Venues Manager,  working as part of a management team responsible for the full visitor journey at Standalone Farm and their ultimate enjoyment of the attraction. 

You will oversee the seamless delivery of our visitors and our visitors engagement programme throughout the year, to include the visitor experience, the retail offering and event planning.

You will manage our new Education and Learning Officer, and Visitor services Team members.

KEY RESPONSIBILITIES

  • to develop our visitor experience strategy 
  • lead and manage the Farm’s retail offering and events programmes, including management of the commercial budgets for the retail, events, private hires and educational programmes.
  • to manage and grow the Visitor Experience Department, championing excellence in
  • operational delivery, recruitment, training, customer best practice and visitor engagement initiatives.
  • Responsibility of setting team KPI’s and ensuring that deadlines are met within relevant time scales 
  • work in line with the company’s competencies and strategic vision, communicating these to your team. 

SKILLS/EXPERIENCE REQUIRED

  • Proven experience in a management role 
  • The ability to bring strategic thinking 
  • Experience in retail sales and purchasing / buying 
  • Excellent interpersonal skills and the ability to relate to people at all levels 
  • Excellent communication and interpersonal skills
  • The ability to communicate effectively 

OUR VALUES

Collaborative.  Evidence-based.  Inclusive.  Supportive. Impactful

We are a people business. We look for passionate people who will help us to meet our vision and values. Our values demonstrate our principles and guide our actions. We want our values to come to life through people’s experience of each other and the Foundation as whole - ultimately helping create a culture that ensures our commitment to achieving our vision and mission.

APPLICATIONS

Applications must include a CV and a covering statement/letter explaining why you are applying for the role.  Applications without a covering statement may not be accepted. 

We are happy to discuss reasonable adjustments to the application process should you require these, please contact hr@letchworth.com

Please note if we receive a large volume of applications for this role, we reserve the right to close the vacancy ahead of the published closing date.

EQUAL OPPORTUNTITIES 

Whether it is creating diversity in our services or building new teams, we care about our people and the opportunities they have. We are committed to equality of opportunity across our organisation.  At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner. 

SAFEGUARDING

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all our colleagues to share this commitment.

FLEXIBILITY

We understand that you might need a little help balancing your work and home life.  Many of our colleagues work flexibly in many different ways.  Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.  

PERSONAL DATA

Letchworth Garden City Heritage Foundation (LGCHF) will only collect personal data relevant to the recruitment process and will process that data in compliance with the Data Protection Act 2018 / UKGDPR. Your personal data will only be shared with persons directly involved in the recruitment process, and LGCHF will retain your personal data for only as long as it remains relevant to LGCHF.  For further information please ask for a copy of our general recruitment privacy policy.  For information on your data rights, go to www.ico.org.uk.

 

 

 



Benefits

Every member of our team is valued, which is why we support them with a range of benefits to help them thrive both inside and outside of work.
Our benefits are grouped around three priorities – Health, Work life balance/time and Finances
Health:
Cash Health Plan
Cycle to work scheme
Employee Assistance Programme & Wellbeing resource
Smart Health 24/7 GP consultation

Time:
27 days holiday plus Bank Holidays (pro-rata for part time)
Holiday buy / sell scheme
1 day paid Volunteering Leave per year (pro rata for part time)

Finances:
Company Pension
Life Assurance
£220 Wellbeing Allowance per year
Electric Vehicle Scheme
Employee Discount Scheme
Discounts for our venues

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