PURPOSE OF THE ROLE:  To ensure that the Springfield Project communicates effectively with all stakeholders including service users, staff, volunteers, partner organisations, funders, members of the local community and other interested parties. 

DUTIES AND RESPONSIBILITIES:  
Communications review  
·        To implement the findings of the recent communications strategy review with service users
·         To oversee the production of two new videos which showcase the work of the Project, commissioning an external video production company.
·         To oversee the production of new physical communications material such as banners and artwork
·         To develop new and interesting ways of communicating our story to a range of audiences.
·         To work with commissioned artists, printers and publishers as and when required.
·         To refresh and review the Project Communications Strategy.
·         To deliver marketing and PR campaigns for The Springfield Project.
·         To oversee all marketing/PR materials and quality assure external communications undertaken by colleagues.
·         To maintain the website and ensure that it provides the right information in the right way.
·         To moderate, maintain and oversee the Project’s Facebook, LinkedIn and Instagram pages including responding appropriately to Customer comments and queries.
·         To produce reports evidencing the impact of our services tailored to specific audiences.
·         To handle media relations and support Project leaders to represent the Project to the press and other media as and when required. 
Other
·         To supervise and support volunteers who assist with communications
·         To carry out any other associated duties appropriate to the grade of the post, as may be required.
·         To attend relevant and mandatory training courses.
 
This is a developing role – other responsibilities may be taken on as the role develops. 
 
WORKING CONTEXT
The post holder will be expected to understand the developing nature of the role within the Project.  The post holder will be a member of the Project staff and will be expected to attend staff meetings and training days for the team. 
EQUAL OPPORTUNITIES
The post holder will adhere to the Project’s Equal Opportunities Policy in all aspects of service delivery, actively promoting services to meet the needs of disadvantaged and minority groups. 
CHILD PROTECTION
The post holder will be expected to work within the Project‘s Child Protection Procedures, which are informed by the policy and procedures of the Birmingham Safeguarding Board. 
DATA PROTECTION
The postholder will be expected to work within the Data Protection Act 2018 and the requirements of Project’s policies.  HEALTH AND SAFETY
The post holder is expected to work within the statutory and Project’s health and safety requirements.   

SUPERVISION RECEIVED:
1. Line Manager: Rosalyn Clare, Project Development Manager
2. Level of Supervision:  Frequent and regular supervision as the role develops until competency established. Then left to work within established guidelines with regular supervision.
 
Person Specification

Attributes

Experience of: 
(Essential)
Working in a multi-disciplinary environment. 
Communicating with key stakeholders Using social media to communicate 
Designing posters, leaflets and other forms of publicity 
Keeping appropriate and accurate records including monitoring information 
Working using your own initiative within the boundaries set by policies and procedures.   
(Desirable)
Implementing a communications strategy Maintaining a website Working as part of a communications and marketing team Working with people from diverse backgrounds and ethnicities. Developing collaborative relationships within a team  

Skills and Abilities 
(Essential)
Excellent written English 
An understanding of organisational image and brand 
Able to communicate effectively with a variety of people, fluent and accurate spoken English. 
Able to work under the direction and supervision of others 
Able to use MS Office in a work setting including Powerpoint and Publisher 
Self- motivated and able to organise own workload 
A flexible can do approach 
Able to work within the Christian ethos and values of the Springfield Project 

Qualifications and training 
(Essential)
Graduate or equivalent Demonstrable commitment to continuous professional development   

Knowledge of:
(Essential)
Has an understanding of current Health and Safety legislation. Has an understanding of Equality and Diversity legislation. Safeguarding in relation to vulnerable adults  and children including relevant legislation 
Has an understanding of Data Protection legislation 
Knowledge of relevant statutory, voluntary and community services. 
(Desirable)
Knowledge and understanding of community cultures and faiths