The Brick is a growing charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. We now are looking for an enthusiastic, proactive, and inspirational Emergency Access Intensive Housing Manager to join our team, a believer in the right to equal life chances with a passion to improve lives through collaboration and innovation.    

    

    

You will support the delivery and management of a 20 bed emergency accommodation facility in Leigh and build trusting relationships with those using the provision and key partners. You will effectively and efficiently provide a safe and secure place to stay. An important element in keeping people safe is ensuring that the environment and its cleanliness is maintained. You will identify needs and will liaise with key partners and services who will provide the appropriate support using a person-centred approach. You will recruit, train and support volunteers to assist in the Night Shelter delivery model.    

The overnight accommodation is part of a community hub model that will offer wrap around care and support to those homeless and most vulnerable in Wigan.  Individuals who stay at the overnight accommodation will be offered an intensive support package by key partners, highlighting agreed actions for sustainable move on.  As an overnight accommodation worker, your knowledge and understanding of those we look to house is critical in forming these holistic actions plans with support agencies. The intelligence you collect on shift will be an integral part of individual action plans used by agencies offering support.    

Operationally, you will manage a consistent flow of referrals to the overnight accommodation and manage the complex needs of those using the provision to ensure that throughout their stay they receive a warm welcome and equally a place where they feel safe.  You will create an inclusive environment that promotes independence and build healthy professional relationships between the staff team and encourage and adopt practices to ensure social inclusion for all. Working in an asset-based way, you will recognise the strengths, skills and assets of people experiencing homelessness and work hard to build upon these assets, connecting them with their communities. You will work in close partnership with key services based at the hub to ensure every individual is receiving support through key agencies unique to them.    

You will be required to share information with relevant partners to allow for continued ongoing engagement. You will play a key role in sharing frontline experience and knowledge with others to contribute to the wider homelessness strategy in Wigan.      

Use of a car and full UK driving licence is preferred, as this role includes covering sites located across the borough although is not essential.    

    

DUTIES WILL INCLUDE:     

•        Manage a 20-bed emergency accommodation provision.

•        Providing a safe and secure environment for residents    

•        Take responsibility for incident management and reporting.

•        Take responsibility for raising and completing Safeguarding Tiers     

•        Ensuring the safety and security of the premises    

•        Ensuring that residents adhere to the rules and respect the rights of other residents, staff, and the premises.    

•        Ongoing assessment of risk/managing risk    

•        Relationship management between those using the provision and daytime staff and key partners.    

•        Accurate record keeping and updating logs.    

•        Keep accurate handovers and send in a timely manner.

•        Responsibility for stock management and control.

•        Complying with policy and procedures in line with safe working policies and following processes to refer concerns.

    

Suitable candidate must have:     

•        The ability to recognise talents and work in an asset-based way.    

•        An understanding of complex needs and experience of supporting vulnerable people to assist key support delivery partners.   

•        A can-do attitude and willingness to undertake a varied workload.    

•        A resilient nature and the ability to handle challenging behaviour.   

•        The ability to work well in a multi-agency team.

•        The ability to show empathy while maintaining professional boundaries.    

•        An understanding of the needs and challenges of homeless people, including those who have support needs including drug, alcohol, and mental health needs.   

•        To work in a trauma informed way.

•        An awareness of key public health messages relating to contagious and spreadable disease    

•        Qualifications in social care / health / counselling preferred.