Vacancy at Carers in Bedfordshire
Early Response Support Worker
Salary
£ 25,098 Full Time Equivalent (pro rata for part time hours)
Bedfordshire
Vacancy listed
05/03/2025
Application deadline
30/03/2025
Details
Carers in Bedfordshire are a strong and well-respected local charity with an ambitious plan to expand so that we can do more for carers. Our staff are our most precious resource who make a difference in carers lives, whether they support someone caring for another adult in the family, a parent caring for a child with additional needs or a child who has caring responsibilities.
You’ll know what caring is like for families and the impact it has on wellbeing and life chances. And you will be able to bring to this role the skills you have built up through your experience in advice, information or support. Maybe you have worked for a voluntary organisation, or have a background in health or social work, but you’ll be keen to join an organisation with strong values and a passion for quality. You’ll know why confidentiality and safeguarding are so important, and will have lived that out in your day to day work.
Our working culture is inclusive, friendly and collaborative – with a strong focus on flexibility and an embedded can-do approach. Your skills and passion for our cause will make a direct difference to carers.
So, a bit more about the role –
Early Response Support Worker:
To provide a responsive first contact for carers to assess their need and guide them to receive appropriate support. Provide administration, database and front of house support. Holding a short caseload.
You’ll know what caring is like for families and the impact it has on wellbeing and life chances. And you will be able to bring to this role the skills you have built up through your experience in advice, information or support. Maybe you have worked for a voluntary organisation, or have a background in health or social work, but you’ll be keen to join an organisation with strong values and a passion for quality. You’ll know why confidentiality and safeguarding are so important, and will have lived that out in your day to day work.
Our working culture is inclusive, friendly and collaborative – with a strong focus on flexibility and an embedded can-do approach. Your skills and passion for our cause will make a direct difference to carers.
So, a bit more about the role –
Early Response Support Worker:
To provide a responsive first contact for carers to assess their need and guide them to receive appropriate support. Provide administration, database and front of house support. Holding a short caseload.
- To be the first point of contact for carers when they phone or walk into the office. Ensure that individual carer support is available at the Bedford office to walk in visitors or distressed callers. Advise carers in the first instance and refer for further support if necessary.
- Work with the first response team to provide a consistent and responsive service including, but not limited to:
- answering incoming calls
- responding to live chat enquiries
- welcoming all visitors
- helping in the recruitment process
- covering grant enquiries
- Ensure all incoming enquiries are handled sensitively and professionally.
- Assist to maintain and establish quality support for all carers.
- Triage carers according to their need.
- Hold a short caseload of all carers types to track their progress.
- Assist the Early Response Coordinator to refer carers to internal and external support according to their carers wheel scores.
............and more............
(please see attached job description/person specification for full details)
TO APPLY
1. Download the files in the documents tab below
2. Once read, click apply and complete the required fields
3. On the following screen upload your CV and a cover letter stating how you match the job description/person specification and any other supporting documents
4. Click "finish application" and you will be sent a confirmation email
5, Or contact cath.brimmell@carersinbeds.org.uk to send your application in
Please complete the equality monitoring form (optional).
Benefits
We offer flexible working in a supportive, friendly working environment. As an employer, we know that family and life outside work is important and we are as flexible as we can to support all aspects of our staff’s wellbeing.
- Permanent contract
- 35 hours/week (full-time) or 28 hours/week (part-time)
- A generous holiday allowance of 35 days/year (includes Bank Holidays) which increases with service
- Employee Pension Scheme
- Employee assistance programme – to support employees maintain their wellbeing
Notes
For an informal chat about the role please contact Lisa Head on 07772 231232.
Please apply as soon a possible as the posting may close early.
Interviews to follow.
This role is subject to an Enhanced DBS check
Attached documents
| Title | File |
|---|---|
| General information about Carers in Bedfordshire | General_Information_about_CiB.pdf |
| Job Description and Person Specification | Early_Response_Support_Worker_JD_-_March_2025_(full-part_time).pdf |