Vacancy at Wilderness Group
Job Purpose
The role is varied and flexible and will include some support and administration of our Salesforce CRM system, working alongside the rest of the team to provide solutions and improvements to the platform.
We are looking for a proactive, conscientious and motivated individual that can help us continually deliver a high level of service to our colleagues and teams.
Key Accountabilities
- Responding to and resolving daily IT support requests efficiently.
- Providing administration and support for core IT systems, ensuring their continued development and functionality.
Key Responsibilities
- Managing user accounts, including setup and deactivation.
- Overseeing computer asset management and maintenance.
- Addressing and resolving user support requests.
- Implementing configuration changes in Salesforce.
- Managing business data to improve data quality.
- Maintaining a stable and secure network infrastructure.
- Ensuring IT systems align with cybersecurity policies and best practices.
- Building strong relationships with colleagues and stakeholders to understand business needs and provide effective support.
What do we typically look for in successful candidates across all roles?
- A strong and clear commitment to customer service excellence and “extra mile” delivery.
- Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
- Strong administration and organisational skills, with the ability to maintain accuracy even when very busy.
- Consistently great attention to detail, even when faced with multiple tasks and deadlines.
- Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
- A natural collaborator who enjoys working in teams with a diverse range of individuals.
- A genuine interest, knowledge and passion for adventure in the regions where we operate.
- Is committed to sustainability and is an advocate for wild places and our planet.
Essential role-specific Skills, Knowledge & Experience
- Minimum 1 year of first line IT support experience or relevant role using business systems.
- Administrator experience in Microsoft 365, Google Workspace, Salesforce or equivalent cloud based enterprise business systems.
- Strong problem solving skills, logical thinking & quick to understand new processes and systems.
- A high level of conscientiousness and independent drive to deliver the highest quality of work possible.
- A warm, personable, and customer-focused approach to service delivery.
Beneficial role-specific Skills, Knowledge & Experience
- Experience of using and administering Salesforce or other CRM systems.
- Certifications in Salesforce Administration, Microsoft, Google or equivalent systems.
- Experience of using Atlassian Jira or equivalent ticketing systems.
- Working knowledge and experience of Apple products and devices.
- Some experience in scripting or programming.
Diversity, Equity & Inclusion
The ATG are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.
We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.
How to Apply
We’re really keen to hear from you so please send us your CV and 1 page Cover Letter in PDF format through the online Breathe HR portal detailing the following:
- Which role you are applying for.
- The relevant experience you can bring to this role
- The hardest technical challenge you have overcome
- Why you would be ideal for the role
Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK / Ireland is required in order to apply. Please ensure your application is complete to be fully considered.
All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.
• 35 hour working week
• 31 days holiday + earn up to 12 rostered days off per annum
• 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business
• Flexible / Hybrid working plus up to 2 weeks working from anywhere
• Company Contributed Stakeholder Pension
• Company Health Plan (after the qualifying period)
• Occupational Maternity Pay (after the qualifying period)
• Bike to Work Scheme
• Family and friends discounts
• Training and career development opportunities
• Team activity afternoons (Wilderness Wednesday)
• Industry discounts on outdoor clothing and equipment
• Cake on your birthday
• Unlimited tea and coffee with only the occasional milk shortage emergency
The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.
We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.
• All application docs should be submitted in PDF format (please have these ready to upload before you hit 'apply'
• Incomplete/incorrectly submitted applications will automatically be rejected
• A right to work in the UK / Ireland is required in order to apply.
• All applications submitted through Breathe HR system will be auto-acknowledged