We are ideally seeking a new team member to fill this role on a full-time basis but are also open to any applicants who wish to work part-time (min 21 hours per week). Please just state this within your application cover letter what hours per week you would like to work.

Job Purpose

The purpose of this role is to ensure that each trip we operate is logistically set up for success. This involves collaborating with our sales and operations team, our guides and our external suppliers to ensure a seamless trip delivery for our clients leading to an amazing travel experience.

You will have responsibility for the considered and precise logistics on both our small group and custom designed itineraries, predominantly in Scotland but also across the UK as required.

Key Accountabilities

Operational planning and logistics to ensure successful delivery of trip departures
Supporting and implementing any changes required on any of the departures throughout the season.
Actioning necessary amendments / enhancements to your departures based on data, client or guide feedback
Maintaining and developing great supplier relations leading to exceptional service delivery to all clients
Recognising and understanding the requirements of high net worth travellers.
Managing large trip departure budgets and working closely with the sales team on budgetary adjustments as required.
Timely reconciliation of all financial aspects of trips post-departure.

Key Responsibilities

Provide operational support to the sales team, managing relationships with key agent partners and suppliers, as well as custom travellers through clear and timely communication.
Collaborate with B2B and B2C sales teams to ensure all trips are delivered effectively (understanding SLAs for high net worth clients)
Process all necessary reservations efficiently to meet client requests within required timeframes to support the sales team.
Proactively address last-minute requests from agents, clients, or guides before and during trips within your allocated trip departures.
Communicate itineraries to guides through trip handovers, pre-departure calls, and regular updates.
Prepare pre-departure information for guides to ensure they are fully prepared for upcoming adventures.
Provide reactive support to the operations team for unforeseen circumstances affecting trip delivery.
Improve existing itineraries based on personal experience and feedback from clients, agents, and guides.
Deliver exceptional client care at all times.
Work with the stores manager to ensure all trips are prepped and ready to go during the season according to partnership agreements.
Some weekend work to support with any 'out of hours' operational requirements

What do we typically look for in successful candidates across all roles?

A strong and clear commitment to customer service excellence and “extra mile” delivery.
Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
Strong administration and organisational skills, with the ability to maintain accuracy even when very busy.
Consistently great attention to detail, even when faced with multiple tasks and deadlines.
Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
A natural collaborator who enjoys working in teams with a diverse range of individuals.
A genuine interest, knowledge and passion for adventure in the regions where Wilderness operates.
Is committed to sustainability and is an advocate for wild places and our planet.
A willingness to work the occasional weekend as required in season to support the wider team

Preferred role-specific Skills, Knowledge & Experience

Relevant experience gained within the travel and tourism industry, ideally in tour operations, ideally possessing a great understanding of the adventure travel sector
Detailed geographic knowledge of Scotland (and less so England) and the travel and tourism industry
Experience of dealing with all parts of the tourism supply chain including accommodation, transport and other service providers
Practical experience of all or most of the activities offered by Wilderness Scotland would be an advantage

That said, a passion for what we are trying to achieve as a business coupled with a desire to help make this happen goes a long way, so please don’t be put off applying just because you don’t tick all of the above. What’s most important is that you believe you can fulfil this role and demonstrate this accordingly through your application and subsequent interview process.

Diversity, Equity & Inclusion

The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

How to Apply

We’re really keen to hear from you so please send us your CV and 1 page Cover Letter in PDF format through the online Breathe HR portal detailing the following:

Which role you are applying for.
Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
How you will enhance the performance of our Operations Team.
In 100 words or less, tell us what motivates you to coordinate the trip logistics for multiple adventure trips across Scotland.

Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply. Please ensure your application is complete to be fully considered.

All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

Benefits

• 35 hour working week
• 31 days holiday + earn up to 12 rostered days off per annum
• 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business
• Flexible / Hybrid working plus up to 2 weeks working from anywhere
• Company Contributed Stakeholder Pension
• Company Health Plan (after the qualifying period)
• Occupational Maternity Pay (after the qualifying period)
• Bike to Work Scheme
• Family and friends discounts
• Training and career development opportunities
• Team activity afternoons (Wilderness Wednesday)
• Industry discounts on outdoor clothing and equipment
• Cake on your birthday
• Unlimited tea and coffee with only the occasional milk shortage emergency

Notes

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

• All application docs should be submitted in PDF format (please have these ready to upload before you hit 'apply'
• Incomplete/incorrectly submitted applications will automatically be rejected
• A right to work in the UK is required in order to apply.
• All applications submitted through Breathe HR system will be auto-acknowledged

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