Client Relationship Exec (Maternity Cover)
Vacancy listed 27/01/2025
Application deadline 27/02/2025
Details
Client Relationship Executive (Full-time, Temporary)

To cover a maternity leave, we are recruiting for an ambitious individual to join  our team as a client relationship executive on a temporary, 3 month contract.  Award winning Bell Lamb & Joynson Solicitors were established in 1821 and so we have over 200 years' of experience and expertise.

It’s not just our age and experience that makes us unique. Despite our longevity we use the latest technology and case management systems to provide an efficient and cost effective service and we are a forward thinking and progressive law firm.

Our biggest strength and why we are continually recommended by clients is the personal approach that we provide together with treating clients as individuals and their issues as our own.

We have offices in Liverpool, Runcorn, Maghull and Warrington, but offer truly flexible working.

“We might be 202 years old but we like to combine our heritage with technology with great people. It's our people which are at the very heart of our firm and our success. ” - Mike Leeman, Managing Partner.

The role:

As a member of the new business team you are sometimes the first conversation with a potential client wanting to enquire about our services. Our new business team support our property, family and private client team. This role is primarily supporting the conveyancing team.

  • Providing initial quotes to clients when they call, go online, from our introducing  partners or when they physically attend our office network.
  • Following up using our client relationship software by calling clients to see if they wish to proceed.
  • When instructed, helping the client to complete their digital to-do list to get them 'legal ready' by guiding them through our onboarding process and building a supportive relationship with the client.
  • Allocating clients to our solicitors and ensuring a high level of attention to detail
  • Liaising with our referral partners (normally estate agents, mortgage brokers, financial advisors) about where the client is up to in the onboarding journey.
  • Looking at helping clients with other services that will assist and protect them
  • Providing a great experience for your clients, colleagues and ambassadors is important so we need someone with a true can do attitude.
This position has a defined career path allowing for progression in the firm which includes opportunities for paralegal roles and training contracts.

The role requires the following:

  • Excellent customer service and communication skills in person, by email and by phone.
  • High IT competency with relevant experience in Microsoft Office and software as a service cloud application. We work in a paperless environment and use online applications to support our clients.
  • Excellent organisation skills.
  • Ability to work alone and as part of a team and contribute positively to team targets.
  • Some knowledge of the conveyancing process would be advantageous but not
     essential as full training would be given.
  • Ambition to progress. We strongly believe in the development and training of colleagues.
What we offer:

We are committed to investing in our people and our culture.

  • Salary up to £20,820.80 per annum.
  • Uncapped bonuses.
  • Staff Rewards and recognition - offering discounts on leisure, shopping and free services such as wellbeing, confidential counselling and support.
  • Career development - a number of the team have moved on to paralegal and trainee solicitor roles within the business – when we see good talent we want to help you!
  • 20 days holiday + Bank Holidays per year.
  • Discounted legal services for colleagues, friends and family.
  • Firm pension policy.
  • Death in service benefit.
  • 24/7 GP Access.
  • Regular social events.
The Process:

We know applying for a new role can be exciting and daunting at the same time and we also know it’s a two way street so our recruitment process is simple and straightforward.

If you think we are a good match - complete our online application making sure you submit your CV.  If you wish you can include a covering letter to make you stand out.

Interviews are about you getting to know more about us and the role and us getting to know more about you and what you would bring to our great team.

Closing date for applications if Friday 7th Feb 2025 23:59hrs. To apply please complete the following online application form here.

Or Scan the QR Code to begin the application.

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